Service Specialist

**JOB SUMMARY**:
Service specialist Responsible to perform: Maintenance, repairs, test and commissioning for WL equipment, considering NOV quality policy “Do things safely, right first time, on time, every time “. Functionally reporting to Mechanical unit's team leader.

**RESPONSIBILITIES/ACCOUNTABILTY & AUTHORITY**:

- Ability to perform maintenance, repairs, tests and commissioning at NOV shop or as customer site as needed.
- Ability to handle many tasks at a time specially with workload spikes.
- Record all maintenance events / history in the shared folder for future tracking. Update data on daily basis and check actual status.
- Writing service reports about completed jobs.
- Participation in writing technical operational and service documentation (descriptions, manuals, spare parts lists).
- Ability to get required technical information (Drawings \ Documentation \ part numbers) from engineering portal.
- Cover for Mechanical Team leader when he is on vacation.
- Follow up on fast moving spare parts & Consumables. Order as needed and maintain safety stock.
- Maintain high standards of housekeeping within the workshop at all times.
- Good knowledge of WL equipment (hydraulic\mechanical and other systems) for availability provides remote troubleshooting and technical support.
- participation in improvement activities of operational process and technical activities touching WL equipment.
- Positively response to business decisions by line management, which deems to be in the interest of the company and aftermarket operations.
- Engage in any other activities requested by the PL operations manager.
- Conduct technical training.
- Availability in emergency situations that requires NOV aftermarket support to our customers.

**BEHAVIORAL SKILLS/COMPETENCIES**:

- Good Remote Troubleshooting skills to help customers in the field.
- Understanding of engineering documents and drawings.
- Speaking \ Talking to others to convey information effectively.
- Able to apportion time effectively to complete tasks (Time Management).
- Confident and professional when representing the company in person (Written & Verbal communications) with customers.
- Able to work beyond working hours as required by operations.
- Tasks management and follow up skills.
- Valid driving license in KSA to drive to customer sites \ visit on going work at supplier facility as required.
- Professional communication and respect with the team and all employees.
- Ability to handle customer frustration.

**Qualifications: (Education/No. of Years of Experience)**:

- Technical diploma
- At least 15 years’ experience in mechanical unit's repair \ maintenance \ fleet management \ people management.
- Leadership and supervisory skills,
- English is a must

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.