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Duty Manager

3 weeks ago

Jeddah, Saudi Arabia MOVENPICK Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
**What you will be doing**:

- Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
- Supervision and support of all areas as required
- Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
- Handle different guest challenges and situations and be part of the first response emergency team.
- Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
- Reporting of sickness, absence, punctuality, etc. issues to the T&C Manager
- Achieve budgets, customer satisfaction targets and other business metrics.
- Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
- Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
- Assist with implement training programs for all employees, conduct induction and skills training
- Maintain and improve quality service in our lounges.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected
- Excellent knowledge of the software operation and usage..
- Check discrepancy report and action accordingly.
- Train junior team member and co-ordinate the monthly on the job training for the whole department
- Log and inform your Manager of any system problems & workplace injuries.
- Assisting with protecting and maintaining control of the lounge and bar areas.

**Qualifications**:
**Your experience and skills include**:

- A passion for people and creating the next generation of hospitality leaders.
- Ability to support and guide team members to reach operational expectations
- Prior experience working with Ento, Interlex or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Good interpersonal skills and self-confident
- Good sales skills
- Dynamic
- Good presentation
- A thorough and organised approach