Administrator-on-duty

On behalf of Hospital Administration, ensures that all routine Hospital operational activities during off duty hours, weekends, and holiday are performed in accordance with hospital policy and Administrative requirements. Acts upon matters of urgent nature, which could not be postponed until normal duty hours for Hospital Administration. Serves as the principal contact person on behalf of Hospital Administration during off duty hours, weekends and holidays.

**Essential Responsibilities and Duties**:
1. Maintains an effective AOD monitoring system of any deficiencies and complaints related to Medical Staff, responses to patient needs, and Hospital operations during off-duty hours, weekends and holidays.

2. Serves as the principal contact person on behalf of Hospital Administration during off-duty hours, weekends and holidays. Serves as Administrator-on-Call.

3. Directs the Hospital operational activities performed during off-duty hours, weekends and holidays, which includes:
A. Assists in handling of cases where patients are not eligible for tertiary care facilities.

B. Ensures that all necessary arrangements of VIP patients, visitors and patients' relatives meet hospital policies and procedures in coordination with the Protocol Services.

C. Maintains an effective inter-intra departmental communication with Hospital departments and professional staff.

D. Acts promptly and appropriately on all Hospital correspondence and calls received after working hours, during weekends and holidays.

E. Arranges with concerned Supply Chain Management staff for pick-up of urgent or perishable shipments arriving on off-duty hours, during weekends and holidays.

F. Ensures smooth operation of all Hospital operations including facilities and maintenance related issues.

G. Assists Hospital staff with emergent problems abroad and/or emergent exit/re-entry visa.

4. Submits to the Chief Operating Officer (COO) and Executive Director, Medical and Clinical Affairs (ED-MCA) a daily report relating to Hospital operations during off-duty hours, weekends an holidays.

5. Establishes and maintains a staff rotation schedule to cover AOD during off-duty hours, weekends and holidays.

6. Monitors enforcement of administrative admissions criteria for Hospital inpatients through Department of Emergency Medicine and other sources.

7. Acts on emergency matters during off-duty hours, weekends and holidays concerning Hospital employee/dependents with or without coordination with the concerned signatory authority, as appropriate.

8. Assists the Administrator of the Department of Emergency Medicine during off-duty hours, weekends and holidays.

9. Coordinates with Security Supervisor regarding emergency issues and patient safety.

10. Assists the Medical Administrator-on-Call regarding all medical issues including medical conflicts, referrals and patient care issues.

11. Coordinates with Nursing Supervisor for inpatient complaints.

12. Assists Case Management personnel and Admission Office with discharges, transfer and admission of patient.

13. Assists official Hospital's guests and international visiting professors and speakers in any international or national conferences and symposiums.

14. Receives VIPs when Protocol Staff is not available.

15. Receives all incoming calls directed to the Chief Executive Officer (CEO), COO, ED,MCA, and other Hospital Administration staff during off-duty hours, weekends and holiday.

16. Collects and analyses pertinent information and makes recommendations to improve the Hospital operation and submit summary report/s as needed/requested.

17. Participates in self and Hospital's quality improvement plan preferred.

**Education**:
Master's or Bachelor's Degree in Hospital/ Business Administration, Public Relations, or other related discipline is required.

**Experience Required**:
Three (3) years of related experience in Public Relations, Patient Services/ Relations, or other related field with Master's, or five (5) years with Bachelor's Degree is required.

**Other Requirements(Certificates)**:

- Saudi National only.
- Bilingual Arabic/English is required.
- Computer skills are essential.