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Luxury Cafe Guest Relations Officer

3 weeks ago

Riyadh, Saudi Arabia IHG Riyadh Full time

Job Title**:Luxury Cafe Brand Ambassador / Guest Relations Officer**

Location**:Laysen Valley, Umm Al Hamam, Riyadh, Saudi Arabia**

Starting Salary**:SAR 4,500 to SAR 5,000 plus FREE shared accommodation, transportation, 1 duty meal**

**Key Responsibilities**

**Guest Experience Management**:

- Warmly welcome all guests upon arrival and manage the flow of seating, especially during peak hours.
- Proactively engage with guests to ensure satisfaction, address any concerns with grace, and anticipate their needs.
- Manage reservations and maintain accurate guest profiles to personalize future visits.

**Brand Advocacy & Image**:

- Serve as the primary role model for the brand's luxury ethos, ensuring a polished and professional personal presentation at all times.
- Maintain a thorough knowledge of the menu, coffee offerings, and brand history to effectively communicate the cafe's value proposition.
- Actively promote special events, new menu items, and loyalty programs to guests.

**Operational Support**:

- Liaise closely with the service and kitchen teams to ensure seamless delivery and timely service.
- Collect guest feedback and report insights to management for continuous service improvement.

**Qualifications & Requirements**
- **Experience**: Proven experience (2+ years) in a guest-facing role within the luxury hospitality, fine dining, or premium retail sector.
- **Skills**: Exceptional interpersonal and communication skills
- **Presentation**: Impeccable professional appearance and demeanor, reflecting a high-end brand standard.
- **Location**: Based in Riyadh, with knowledge of local luxury trends and cultural nuances.
- **Attributes**: Highly organized, proactive, a natural problem-solver, and genuinely passionate about delivering world-class customer service.

**Job Types**: Full-time, Permanent

Pay: ﷼4,500.00 - ﷼5,000.00 per month

Application Question(s):

- In which city and country are you currently located?
- Which country passport do you have?
- What is your age right now?
- Do you speak and understand basic conversational Arabic? Yes or No?
- Have you read and confirm the job description (and salary) that we mentioned for this role?
- If you are selected or hired for this role, after how many days can you join our company?
- What is your height?
- What is your active WhatsApp number?