Patient Relations Representative I

14 hours ago


المملكة العربية السعودية, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Coordinates and maintains patient rights by educating patients, responding to patient and patient family concerns/complaints; resolving patient concerns and reporting unresolved issues. Ensures that policies, practices, procedures, and Patients' Bill of Rights are followed.

**Essential Responsibilities and Duties**:
1. Attends to patients/families and responds to their inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.

2. Coordinates, investigates and resolves patients' complaints and grievances concerning the quality of care and services.

3. Provides expertise on patients' needs and expectation and acts to educate staff and physicians concerning these issues.

4. Serves as a central source and referral for information concerning patient right and responsibilities.

5. Conduct daily rounds on patients based on the scheduled assignments.

6. Responds to IPA ticketing system and outreach requests.

7. Participates in training and orientation of new staff joining the department about the roles and responsibilities of Patient Advocates.

8. Keeps a record of all complaints and related correspondence. Prepares official response for management review and feedback.

9. Maintains patient and family confidence by keeping complaint information confidential.

10. Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.

11. Collects and administers patient satisfaction data and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to ensure patient satisfaction.

12. Provides patients/significant others with feedback on issues of concern.

13. Collects and reports patient/family compliments for management review.

14. Participates on committees that impact on patient's needs and services and advocates for the patient's right to obtain optimum required services.

15. Follows all Hospital related policies and procedures.

16. Participates in emphasizing and implementation of Hospital approved standards and governmental laws pertaining to Patient's rights and ethical issues.

**Education**:
Bachelor's Degree in Social Services or Psychology is required. Or IPA Diploma in Hospital Administration.

**Experience Required**:
Five (5) years' experience in patient relations/social work with a Bachelor's Degree in Social Services/Psychology or eight (8) years' experience in patient relations/social work with IPA Diploma in Hospital Administration is required.

**Other Requirements(Certificates)**:
NA



  • المملكة العربية السعودية, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patient's Bills of Rights are followed. **Essential Responsibilities and Duties**: 1. Attends to patient/families responds to their inquiries and complaint and liaise with concerned departments to...

  • Sales Representative I

    14 hours ago


    المملكة العربية السعودية, Saudi Arabia Medtronic Full time

    **Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. - Responsible for developing, building, and strengthening long-term...


  • المملكة العربية السعودية, Saudi Arabia Viatris Full time

    VIATRIS ARABIA LIMITED "LLC" At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless...

  • Pharmacist I

    2 days ago


    المملكة العربية السعودية, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for verifying medication orders, preparing, compounding, dispensing medications, and counselling patients in accordance with accepted standards and established pharmacy policies and procedures. **Essential Responsibilities and Duties**: - Reviews,evaluates, processes, and medication orders for demographic data (e.g., gender,age, and weight),...


  • المملكة العربية السعودية, Saudi Arabia I truck Full time

    Job Duties & Responsibilities - Represent company services in a professional and successful manner that results in repeat business and a positive customer service experience. - Achieve agreed-upon sales targets and outcomes within a set schedule. - Identify lead opportunities as well as the potential for upsells. - Interact regularly with customers (cold...

  • I&c Engineer

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia Nomac Full time

    **Job Summary**: Works under the direction of Section Head to plan & supervise all preventive and corrective maintenance, monthly /annual outage and overhauling work activities on plant I & C equipment. **Roles & Responsibilities**: - Assigns preventive and corrective maintenance jobs as per the direction of Section Head. Supervises and co-ordinates...

  • E&i QAqc Lead

    14 hours ago


    المملكة العربية السعودية, Saudi Arabia Air Products Full time

    MEET-KSA-NEOM-Duba **Job Description and Qualifications** **Job Description**: - ** V. PRINCIPAL ACCOUNTABILITIES** An approved QAQC Lead E&I has the responsibility and commensurate authority to accomplish the following duties: - Reporting to the Site QAQC Manager. - Monitoring and implementation of QMS Procedures, PQP, ITP & method statements and reporting...

  • Service Planner I

    2 days ago


    المملكة العربية السعودية, Saudi Arabia Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • المملكة العربية السعودية, Saudi Arabia Orion Full time

    Job description Our client is recruiting for a C&I Head of Department that will ensure that the Instrumentation discipline engineering work is performed to the correct standard. The C&I Head of Department is accountable to the Engineering Head of Department. Primary Duties - Allocate appropriate discipline resources for the preparation of proposals, FEED...


  • المملكة العربية السعودية, Saudi Arabia Ground Handling Logistics KOSHK Full time

    **General Information** **Job Title **Client Relations Specialist **Division **Business Development & Marketing Department **Reporting Relationships** **Reports to** **Supervises** Senior Business Development Officer No one **Job Summary and Key Responsibilities** **Job Purpose** Customer relations specialists are the liaisons between companies and...