Reservation Agent

2 weeks ago

Jeddah, Saudi Arabia EKONO by Leva Full time

Welcome to EKONO Jeddah.

Ekono Hotels are fun, trendy and smart. Our new family of hotels are connected by their individual characters that make every moment of guest memorable. Clean and trendy hotels where people feel happy, comfortable and relaxed

Becoming part of the EKONO family

Job Summary

As **Room Reservations Agent / Executive**, you are responsible for implementing revenue management tactics that optimize room availability and rates to maximize profits while meeting guest’s requests in the reservation process. Responsible to maintain effective communication on all reservation made to ensure smooth and efficient service delivery.

**Responsibilities**:

- Carry out the room reservations function of the hotel for individual bookings as per established hotel's reservations strategies.
- Be the first line of defense to handle guest queries and resolve issues in a timely and professional manner.
- Liaise with appropriate departments regarding specific guest requests as required.
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Knowlegable about type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans.
- Maximize revenue potential through the strategic up-selling of rooms and management of room inventory.
- Promote and maintain good public relations and endeavors to maximize business.
- Maintain and manage guest history.
- Maintain a complete understanding of all company policies and procedures.

Ability to commute/relocate:

- Jeddah: Reliably commute or planning to relocate before starting work (required)

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