Cell Therapy Coordinator, Riyadh

2 weeks ago

الرياض, Saudi Arabia Johnson & Johnson Full time

Johnson & Johnson is recruiting for a Cell Therapy Coordinator (CTC) to be located in Riyadh, Saudi Arabia.

Summary of the role:
The Cell Therapy Coordinator (CTC) is a local role dedicated to CAR-T and contributing to delivering a best-in-class customer experience through the CAR-T process and is closely connected with other EMEA CTCs in a functional network.
- As member of the local CAR-T medical team, your role is to make the link between commercial operations and medical affairs
- To support certified CAR-T sites on a patient-level, acting as the main point of contact for the cell therapy nurse coordinator and other relevant stakeholders (apheresis team, pharmacist, physician etc)
- To facilitate the patient and the cell journey and provide support to the different stakeholders throughout it
- To provide day-to-day support and individual case management support to ensure smooth service delivery and facilitate cell logistics
- To support the onboarding of the treatment site and relevant stakeholders on the order management IT platform
- To address special situations by routing to appropriate JNJ stakeholders and coordinating with them to reach the desired solution

Main activities / tasks

1. Local Medical Affairs team membership and regional collaboration
- Act as a local CAR-T expert on CAR-T operations and logistics
- Direct any special situations to relevant local and regional stakeholders and provide status updates
- Ensure strong coordination with other MAF functions

2. Support to treatment centers for case management
- Supports the onboarding of the treatment site on the order management IT platforms, ensuring the right stakeholders get the right information
- Collaborates with site stakeholders, especially nurse coordinator, apheresis team and pharmacist to coordinate all CAR-T related operations including the delivery and receipt of the final manufactured product
- Supports patient enrolment by verifying completeness of information through the internal IT system
- Assists the process from ordering, cell processing, cell transportation and delivery
- Collaborates with internal stakeholders to solve issues in ordering or manufacturing according to company policies
- Supports rescheduling and cancellations when needed
- Proactively communicates with sites, leveraging the internal IT platform, and addresses sites’ queries

3. Enable synchronization of patient and cell journey
- Proactively checks and facilitates order processing by collaborating with Janssen stakeholders (vein-to-vein, CAR-T Centre of Excellence, Customer service, CTAL)
- Coordinates cell pickup and delivery in collaboration with vein-to-vein and based on site preferences
- Oversees the cells status location and timelines and communicates frequently on any changes or delays
- Acts as primary point of contact with nurses for optimizing patient experience, e.g. provides patient materials as needed

4. Ensure positive customer experience
- Collects and communicates issues / requests received from customers, coordinates triaging and resolution of issues related to day-to-day site operations, IT platform, patient journey or others
- Along with the CTAL, serve as point of contact for site for any logistics or operational issues and bring in additional resources until issue is resolved
- Organizes/ provides virtual training for nurses on any relevant topic requested

5. Ensure operational performance and fulfilment of obligations
- Understands key supply chain processes, such as SC planning, delivery and enablement
- Confirms labelling and documentation requirements
- Coordinates with the CTAL and CAR-T KSA COE to communicate site demands regarding manufacturing slot availability
- Ensures right information and support is provided for adverse event reporting
- Provide insights to COE lead and Vein-to-vein lead into CAR-T operations to enable continuous improvement initiatives to cell collection and processing process
- Timely reports any issues to the appropriate stakeholders and routes (e.g. system bugs, Product Quality Complaints or Escalations)

**Requirements**:

- Proficiency with IT systems
- English proficiency
- Fluency in local language

Knowledge & skills
- E2E thinking and business acumen
- Project management skills
- Service orientation
- Communication skills
- Ability to navigate complex settings that involve multiple stakeholders
- Ownership mindset - ability to act to “make things happen”, operate within agreed frame, and navigate Janssen to influence decision makers
- Detail-oriented in managing process
- Understanding of data privacy and pharma compliance rules
- Awareness of, and adherence to, Johnson & Johnson Credo values, policies and SOPs
- Proven ability to manage complex settings that involve multiple stakeholders and the ability to interact with medical and administrative officials

**Qualifications**:

- Master’s or bachelor’s degree in Pharmacy or Medicine
- 3-5 years of prior experience in customer-facing role

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