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Call Center Agent

2 weeks ago

الرياض, Saudi Arabia Mandarin Oriental Hotel Group Full time

**Responsibilities**:

- To carry out any additional duties requested by management, related to hotel operational activities.
- Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension.
- Greet all callers with warm and sincere greeting.
- To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
- To be able to take messages in writing and ensuring delivery.
- To maintain a good working relationship with all departments
- To make sure to assist all departments’ calls when they revert to the board.
- Ensure there is sufficient stationary at all times
- Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects
- Make sure printers are working at all times and contact IT Department when maintenance or ink are needed
- Assist Reservations Department, Front Office and Room Service when needed
- Anticipate and recognize individual guest needs.
- Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
- Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
- Pass on requests in a timely and accurate manner to appropriate colleagues.
- Communicate with security as necessary in the event of an emergency.
- Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.

**Requirements**:

- 0-2 years of experience.
- Good communication skills in both languages.
- Saudi National.
- Flexibility for shifts.