Customer Service Officer

2 weeks ago

Jeddah, Saudi Arabia Gboard Full time

**Primary Responsibility and Accountability**
- Coordinates with team members on daily basis to follow up on ongoing tasks and ensure the closure of cases after follow-ups with the concerned departments and customers.
- Ensure all customer inquiries are rightfully attended on time and in the best way possible.
- Traces all ongoing complaints by the procedures making sure that all related departments are working on the cases to close all steps effectively.
- Updates reports for the upper management on all solved and ongoing claims.
- Collect signed delivery notes from logistics and share it with customers.
- Plan and implement customer experience research and measurement, such as NPS, CSI, etc.
- Maintain deepened ties with current clients thru relationship building strategies.

**Minimum Qualifications/Experience**

1. Bachelor’s degree in Business Administration, or a related field.

2. Proficient in MS Office and ERP software.

3. English and Arabic are a must.

4. 1 to 3 years proven work experience in a customer service role.

**Salary**: ﷼4,000.00 - ﷼5,000.00 per month

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