Call Center Agent

3 days ago

Jeddah, Saudi Arabia Pullman ZamZam Makkah Full time

Company Description

What is in it for you:

- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Your team and working environment:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world

**Job Description**:

- _
Greeting/Attitude_

: The CALL CENTER AGENT will follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude.
- _ Follow up_
:
The CALL CENTER AGENT will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.
- _ Organization_
:
She/he will ensure that Operator Room is perfectly tidy at all times.
- _ Telephone transfers_

: The CALL CENTER AGENT will be attentive to all guest requests. When directing the calls accuracy is very crucial. Internal extension numbers must be known by heart.
- _ Privacy_
:
The CALL CENTER AGENT will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.
- _ Wake Up Calls_

: The CALL CENTER AGENT will ensure that any wake up call requested by a guest is performed at the exact time. She/he is responsible to ensure that the reports are collected from the Front Desk and that the discrepancy with the operator records is controlled.
- _ Guest Messages_

: The CALL CENTER AGENT will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he will ensure that the guest has well received the message with full information.
- _ Calls Handling_

: The CALL CENTER AGENT is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.

**Qualifications**:

- Saudi Nationality ONLY
- Good English Language
- Experience in the same field is preferable
- Strong attention to detail, highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- Ability to multi-task and work well under pressure
- Excellent communication skills

  • Call Center Agent

    4 hours ago

    Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Call Center AgentWe are seeking a skilled Call Center Agent to join our team as a Telephone Operator.Key Responsibilities:Call Handling: Handle incoming calls from guests, responding to their inquiries and resolving any issues they may have.Guest Services: Provide guest services, such as making reservations or providing information about local...

  • Call Center Agent

    7 days ago

    Jeddah, Saudi Arabia Talent Pal Full time

    Al Borg Diagnostics, a leading provider of diagnostic health services, is seeking motivated individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for answering incoming calls and providing exceptional customer service to our clients. At Al Borg Diagnostics, we value the importance of reliable and efficient...

  • Call Center Agent

    7 days ago

    Jeddah, Saudi Arabia Talent Pal Full time

    Al Borg Diagnostics, a leading provider of diagnostic health services, is seeking motivated individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for answering incoming calls and providing exceptional customer service to our clients. At Al Borg Diagnostics, we value the importance of reliable and efficient...

  • Call Center Operations Manager

    2 hours ago

    Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    We are seeking an experienced Call Center Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of the call center, ensuring that all tasks are completed efficiently and effectively.Your primary focus will be on managing and developing a high-performing team of call center agents,...

  • Call Center Supervisor

    12 hours ago

    Jeddah, Makkah Province, Saudi Arabia Interactive Smart Communications (ISC) Full time

    We are looking for a dynamic and experienced Call Center Supervisor to join our growing team in Jeddah. The ideal candidate must have a proven background in managing call center operations and a strong command of English language—both written and spoken. Location: Jeddah, Saudi Arabia Availability: Immediate joiners will be given preference Key...

  • Call Center Team Lead

    7 hours ago

    Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Call Center Supervisor RoleWe are looking for a dynamic and experienced professional to lead our call center operations in Jeddah. The ideal candidate must have a proven background in managing teams and a strong command of the English language.Key Responsibilities:Lead and manage a team of call center agents to meet performance targets and service quality...

  • Call Center Customer Service Representative

    7 days ago

    Jeddah, Saudi Arabia Talent Pal Full time

    Job Description - Manage inbound and outbound calls in a timely manner. - Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness. - Explain all the essential details of the organization's products and services to captivate the customer's attention. - Contribute to the company's growth by improving the...

  • Call Center Supervisor

    12 hours ago

    Jeddah, Makkah Province, Saudi Arabia Koraspond | 360° Digital Media Marketing Agency Full time

    Koraspond is a 360° digital media marketing agency driven by a passion for creativity and delivering exceptional digital solutions. We offer comprehensive services including Social Media Marketing and Management, Mobile App Development, E-commerce Solutions, Web Application & Design, Creative Artwork (Branding and Copywriting), SEO, and 2D/3D animations....

  • Call Center Supervisor

    1 day ago

    Jeddah, Makkah Province, Saudi Arabia Koraspond | 360° Digital Media Marketing Agency Full time

    Get AI-powered advice on this job and more exclusive features.Koraspond is a 360° digital media marketing agency driven by a passion for creativity and delivering exceptional digital solutions. We offer comprehensive services including Social Media Marketing and Management, Mobile App Development, E-commerce Solutions, Web Application & Design, Creative...

  • Call Center Agent

    7 days ago

    Jeddah, Saudi Arabia Talent Pal Full time

    Job Description - Ensure prompt, accurate, and courteous responses to customers' requests received either telephonically or electronically. - Provide required information to a customer inquiry. - Receive accurate data input when logging and updating a task into Call Center System. - Receive and escalate customer complaints. - Conduct customer surveys. -...