Patient Relations Representative I

5 days ago

الرياض, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Posted on

Sunday, 26 January 2025, 26 Rajab 1446

Tuesday, 11 February 2025, 12 Shaban 1446

Location

Riyadh

Department/Section

Inpatient Section - Patient Relations Department

Coordinates and maintains patient rights by educating patients, responding to patient and patient family concerns/complaints; resolving patient concerns and reporting unresolved issues. Ensures that policies, practices, procedures, and Patients' Bill of Rights are followed.

**Essential Responsibilities and Duties**:
1. Attends to patients/families and responds to their inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.

2. Coordinates, investigates and resolves patients’ complaints and grievances concerning the quality of care and services.

3. Provides expertise on patients’ needs and expectation and acts to educate staff and physicians concerning these issues.

4. Serves as a central source and referral for information concerning patient right and responsibilities.

5. Conducts daily rounds on patients based on the scheduled assignments.

6. Responds to IPA ticketing system and outreach requests.

7. Participates in training and orientation of new staff joining the department about the roles and responsibilities of Patient Advocates.

8. Keeps a record of all complaints and related correspondence. Prepares official response for management review and feedback.

9. Maintains patient and family confidence by keeping complaint information confidential.

10. Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.

11. Collects and administers patient satisfaction data and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to ensure patient satisfaction. 12. Provides patients/significant others with feedback on issues of concern.

**Education**:
Master’s or Bachelor’s Degree in Social Services, Psychology, Hospital Administration, Public Relations, or other related discipline is required.

**Experience Required**:
One (1) year of related experience with Master’s ,or three (3) years with Bachelor’s is required.

**Other Requirements(Certificates)**:
Saudi Nationals only.

  • Ambulatory Care Representative I

    5 days ago

    الرياض, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Posted on Monday, 27 January 2025, 27 Rajab 1446 Tuesday, 11 February 2025, 12 Shaban 1446 Location Riyadh Department/Section Registration Section Ensures that patient access, acceptance, registration, eligibility and financial status are in line with Hospital policies and that they are completed in a timely manner through coordination with...

  • Central Patient Transport Assistant

    5 days ago

    الرياض, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Posted on Tuesday, 14 January 2025, 14 Rajab 1446 Tuesday, 11 February 2025, 12 Shaban 1446 Location Riyadh Department/Section Admin Section - Central Patient Transport Department Oversees patient transport tasks. Assists in the daily functioning of the department in support of patient transport care and needs. **Essential Responsibilities and...

  • Public Relations

    7 days ago

    الرياض, Saudi Arabia Elite Development Group Full time

    **Job Title: Public Relations and Company Representative (Hybrid)** **Location**: Saudi Arabia **Company**: Elite Development Group Sdn Bhd **Key Responsibilities**: - **Public Relations**: - Develop and implement PR strategies to promote the company's brand and services. - Write press releases, articles, and content for social media platforms. - Build...

  • Patient Services Technician Ii

    2 hours ago

    الرياض, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

    **Key Accountabilities & Responsibilities**: - Ensure that the appropriate documentation relating to patient identification is available and submitted and that Consents to Treatment forms are completed and signed. - Elicit information from patients and their relatives in a courteous manner, providing guidance and assistance as appropriate. - Maintain...

  • Patient Services Specialist Iii

    3 days ago

    الرياض, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

    **Job Purpose**: Responsible for the management of all patient administrative work. Performs all of the necessary action in order for patients to access Healthcare services in KAAUH. **Key Accountabilities & Responsibilities**: - Coordinates with administrative, medical, and nursing staff, as well as associated disciplines, in matters relating to...

  • Senior Patient Services Specialist

    9 hours ago

    الرياض, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

    **Job Purpose**: Responsible for the management of all patient administrative work. Performs all of the necessary action in order for patients to access Healthcare services in KAAUH.. **Key Accountabilities & Responsibilities**: - Coordinates with administrative, medical, and nursing staff, as well as associated disciplines, in matters relating to...

  • Medical Representative

    9 hours ago

    الرياض, Saudi Arabia Novo Nordisk Full time

    Medical Representative **Category**:Sales**Location**:Riyadh, Riyadh, SA - Are you passionate about making a difference and improving the lives of people with diabetes? Novo Nordisk Saudi Arabia has a new opening for the position of Medical Sales Representative in Jeddah. As a Medical Sales Representative, you will be a member of one of the most inspiring...

  • Staff Nurse I

    3 days ago

    الرياض, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Posted on Sunday, 12 January 2025, 12 Rajab 1446 Thursday, 13 February 2025, 14 Shaban 1446 Location Riyadh Department/Section L-2 Endoscopy - Kaco&Ld Section Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leadership competencies...

  • Staff Nurse I

    2 days ago

    الرياض, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Posted on Monday, 25 November 2024, 23 Jumada Al Awal 1446 Tuesday, 25 February 2025, 26 Shaban 1446 Location Riyadh Department/Section L1 Pediatric Emergency Section Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leadership...

  • Staff Nurse I

    2 hours ago

    الرياض, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Posted on Monday, 27 January 2025, 27 Rajab 1446 Sunday, 04 May 2025, 6 Dhu Al Qida 1446 Location Riyadh Department/Section Adult Cardiac Surgery Icu Section Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leadership competencies...