Senior Patient Services Specialist
2 weeks ago
**Job Purpose**:
Responsible for the management of all patient administrative work. Performs all of the necessary action in order for patients to access Healthcare services in KAAUH..
**Key Accountabilities & Responsibilities**:
- Coordinates with administrative, medical, and nursing staff, as well as associated disciplines, in matters relating to outpatient scheduling and waiting lists.
- Coordinates with various Hospital departments to provide additional support for patients i.e. assisted entry and exiting from clinics and units.
- Communicates with the Hospital health care team providing accurate information to help in facilitating the patients’ recuperation.
- Interviews patients and their relatives in a courteous manner, providing guidance and assistance as appropriate.
- Ensures that regulations relating to patient confidentiality are strictly adhered to.
- Responsible for the computerized scheduling of patient appointments in compliance with regulations and guidelines.
- Participate in ongoing training programs, and establish a working knowledge of medical terminology and specialties.
- Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the Hospital.
- Work outside of normal scheduled duties during emergencies and disaster situations.
- Organizes the workflow in the department.
- Respects patients and their families to promote a patient-centered care culture.
- Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
- Perform other job related duties as assigned.
Job Qualifications and Experience
Minimum or Required:
- **Bachelor **degree in Healthcare administration or a related field.
- **SCHS **Registration/License.
- **4 years **of Experience.
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