Operation and Maintenance Engineer

2 weeks ago

الرياض, Saudi Arabia Giza Systems Full time

The Role
- Align with business goals
- Familiarize with the company's mission, vision, and strategic objectives.
- Work closely with other departments.
- Clearly articulate technical concepts to non-technical stakeholders.
- Forecast future network needs and plan for capacity expansion.
- Receive, log, and prioritize incoming support requests.
- Troubleshoot and resolve technical issues, including hardware, software, and network problems.
- Escalate complex issues to higher-level support teams as necessary.
- Assist users with software installation, configuration, and usage.
- Answer user questions and provide clear and concise explanations.
- Create and maintain a knowledge base of solutions to common problems.
- Update and improve the knowledge base regularly.
- Share knowledge with the support team to improve efficiency.
- Monitor system performance and identify potential issues.
- Respond to system alerts and take corrective action.
- Perform routine system maintenance tasks.
- Strong technical skills, including knowledge of operating systems, hardware, and software.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Patience and empathy when dealing with users.
- Relevant certifications (MS, Network+, Security+) are preferred.
- Network support often requires 24/7 coverage, so shift work may be necessary.

**On-Call Responsibilities**

**Personal Skills**
- Excellent communication, interpersonal, and negotiation skills.
- Excellent problem-solving skills.
- Excellent presentation skills.

**Technical Skills**
- Strong technical skills, including knowledge of operating systems, hardware, and software.
- Excellent troubleshooting skills.
- Ability to explain technical concepts in clear and simple terms.
- Patience and empathy when dealing with users.

Requirements About the company Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.

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