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Senior Engineer

2 weeks ago

جدة, Saudi Arabia Microland Full time

**Required Skills**:
Behavioral | Aptitude | Communication
Technology | Hardware and Networking | Installation, configuration, maintainance and repair
Technology | Audio, Video support | Installation and configuration
Technology | Windows Operating System | Installation, configuration and management
Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies

**Education Qualification**:
Any Graduate

**Certification Mandatory / Desirable**:
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate

1) Field Services Support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.
3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries
4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.
5) To perform the system changes adhered to organizational policies.
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments
7) Technical Skills
a. Windows Operating System:
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11

8) In addition to above, support and perform below activities.
a. Exchange and Mobility Clients
b. Printer management
c. Backup and Recovery
d. Audio, Video support
e. End Point Security/Patch Management
f. Hardware and Networking