Manager - Distribution Center - Warehouse

**INSPIRE | EXHILARATE | DELIGHT**

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

**What you'll be doing**

The Assistant Manager - Distribution Center is responsible for overseeing and optimizing end-to-end warehouse operations, including inbound, storage, order fulfilment, dispatch, inventory control, and facility utilization. This role requires strong leadership to drive team performance in a fast-paced environment, ensuring operational accuracy, efficiency, and compliance. The Assistant Manager will coordinate cross-functional activities, maintain service standards, and support continuous improvement while upholding a safe and organized workplace.

**What you’ll need to succeed**

**Key Accountability**:

- Maintain and improve fulfilment KPIs including inbound, put-away, outbound, and other key metrics, ensuring alignment with SLA and performance targets.
- Monitor and enhance man-hour productivity across all warehouse activities to optimize workforce efficiency.
- Supervise daily warehouse operations, including goods receiving, order preparation, dispatch, product manipulation, and housekeeping, ensuring timely and accurate completion.
- Evaluate daily workload and effectively plan, allocate, and supervise workforce to achieve daily operational objectives.
- Oversee the planning and task coordination of shift team leaders, ensuring proper shift reporting and smooth handovers between shifts.
- Supervise product put-away strategies and pack key configurations in the WMS, ensuring accuracy and efficiency.
- Ensure customer requirements are fully met, maintaining service quality, responsiveness, and satisfaction.
- Maintain high stock accuracy, monitor for discrepancies, and implement measures to minimize damages and stock loss.
- Ensure effective communication between management and shop floor, promoting transparency and clarity across all levels.
- Lead and motivate the team through briefings, coaching, and performance feedback, fostering a positive and cooperative working environment.
- Identify and recommend staff training and development needs, supporting skill-building and operational excellence.
- Collaborate with the warehouse manager on annual leave planning to maintain shift coverage and continuity.
- Ensure efficient utilization of key resources including manpower, storage space, and equipment.
- Monitor proper planning, usage, and maintenance of machinery, equipment, and consumables, ensuring operational readiness.
- Enforce compliance with standard operating procedures, work instructions, and company policies, promoting consistent and safe practices.
- Ensure adherence to Quality, Health, Safety & Environmental standards in line with ISO 9001, ISO 14001, and ISO 45001, including accurate incident reporting.
- Always uphold a professional and high-quality image of the operation, both internally and externally
- Possess a comprehensive understanding of end-to-end warehouse workflows, including inbound, outbound, and internal stock movements, to support continuous process optimization.
- Oversee real-time shift execution by monitoring operational flow and ensuring tasks are progressing according to plan.
- Utilize warehouse systems confidently, including performing basic troubleshooting and resolving first-level system issues promptly.
- Support team leaders and operators by providing