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Digital Sales

21 hours ago

جدة, Saudi Arabia Bupa Arabia Full time

Process E-Commerce opportunities and coordinate with relevant departments to ensure prospect are served.
- Manage the relevant communication channels related to New and Renewal sales channels and (i.e. Sales line, web portal, specified sales branches, online Chat, etc )
- Coordinate with units to solve customer complaints and issues and follow up on customers orders including changes in coverage, inquiries on benefits and requests for cancellation.
- Provide a high level of customer service with professional communication skills.
- Maintain a thorough knowledge of Bupa Arabia products and services to provide accurate information on networks, treatments, paperwork requirements, and general queries.
- Identify customer needs and align management to evaluate trends.
- Highlight any request /recurring problems that are identified and direct the information accordingly to the correct channels for corrective action.
- Manage the relationship of new sales customers end to end.
- Coordinate with departments and units to solve customer complaints and issues during the policy activation process, including changes in coverage, inquiries on benefits and requests for clarifications.

**Skills**:

- Good oral and written communication skills (Arabic & English)
- Well organized with the ability to multi-task and prioritize workload.
- Ability to work independently in a fast-paced environment.
- Basic knowledge of E-commerce principles and online shopping.