Duty Manager

**About Us** "A vibrant 5-star hotel in Jeddah for business, dining and relaxation. Upscale business and leisure amenities await at the Crowne Plaza® Jeddah hotel, a half-hour drive from King Abdulaziz International Airport. Step into the hotel and glimpse a reflection of the city’s Bedouin past as the lobby’s Arabesque wooden arches harmonise with the coolness of the glass façade and floor. We are next to the diplomatic and financial district's steel and glass towers, and nearby, the city’s sculpture-lined Corniche curves alongside the glimmering Red Sea - perfect for an evening stroll. If you’re organizing a conference, our Crowne Meetings Manager is at your service to ensure a successful experience. Nine light-filled meeting spaces can be customized to your requirements, and our Business Center is open all day. It’s easy to stay connected with complimentary Wi-Fi. For an informal gathering, you can assemble on the comfy sofas in Mashrabia Café, our inviting lobby lounge. From the freshest seafood, the Red Sea offers, to prime steaks grilled to perfection, there’s a dining option to suit your needs. Work up an appetite with some laps of the outdoor pool, burn some calories in the modern Fitness Center or simply gather your thoughts in the sauna. Explore the souks and winding streets of the Old City, just a 10-minute drive, and watch the sunset behind King Fahad’s Fountain." **Your day to day** - Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. - Provides functional assistance and direction to all departments. - Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel - Supervises and directs Reception and Reservations personnel. - Supports and assists Front Office personnel and all departments at peak periods. - Ensures VIPs and priority club guests receive special attention - Inspects front of house and back of house regularly for cleanliness. - Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. - Provides input for Front Office meetings. - Promotes inter-hotel sales and in-house facilities. What we need from you - Checks billing instructions and monitors guest credit - Analyses and approves discounts and rebates. - Analyses the rate variance report to ensure rooms revenue control - Takes action with the Property Management Systems (PMS) in emergency situation. Ensures front line staff comply with FIT Marketing techniques and maximize sales - Cooperates, coordinates and communicates with other hotel departments as required. - Responds to guest needs and resolves related problems - Assists Guest Relations in greeting, rooming, and sending off VIP guests. **What we need from you** - What we need from you Maintain a well-groomed hair style and wear clean, shiny well-polished shoes and a neat uniform while on duty. - Demonstrate service attributes in accordance with industry expectations and company standards including: - Being attentive to Guests - Accurately and promptly fulfilling Guests requests - Anticipate Guests needs - Maintain a high level of knowledge which affects the Guest experience - Demonstrating a ‘service’ attitude - Taking appropriate action to resolve guest complaints - Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers - Health, Safety and Security - Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same - Familiarise yourself with emergency and evacuation procedures - Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes - Comply with the Company’s Corporate Code of Conduct - Familiarise yourself with the company values and model desired behaviours - Perform tasks as directed by the Manager in pursuit of the achievement of business goals