Sr. Account Manager

Sr. Account Manager

**Role Summary**:
Building and maintaining strong relationships with SAFE key client portfolios. Responsible for understanding SAFE clients' business goals, challenges, and requirements and providing tailored solutions to meet their needs.

**Main Responsibilities**:

- Manage the account management department.
- Build and maintain strong relationships with key portfolios of clients, understanding their business goals, challenges, and requirements.
- Understand the Business product and service and provide solutions to client needs.
- Serve as the primary point of contact for clients, promptly and professionally addressing their inquiries, concerns, and requests.
- Identify new business opportunities within existing accounts and actively pursue new clients.
- Collaborate with the sales team to establish sales targets, monitor progress, and implement strategies to achieve or exceed targets.
- Work closely with cross-functional teams, such as marketing, procurement, operation, and HR, to align sales strategies with market needs and company capabilities.
- Coordinate with internal teams to ensure timely and accurate delivery of products, services, and solutions to clients and meet all client needs.
- Address and resolve customer issues or complaints, escalating as necessary to ensure a satisfactory resolution.
- Negotiate contracts and pricing and manage/review all clients' legal docs, pricing, and invoicing.
- Develop and maintain periodic reports (daily, weekly, monthly, etc.) to the Head of Commercial and Business.
- Perform additional tasks as assigned.

**Required Qualifications**:

- Bachelor's degree in business administration, Marketing, Finance, or a related field.
- +5 years of experience in various rules.

**Required Skills**:

- Strong verbal & written communication skills in both English & Arabic.
- Proficiency in using CRM software and other sales productivity tools.

**Core Competency**:
**1. Dependability**:
Self-driven and takes action proactively.

Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.

Maintains high levels of quality and effectiveness of work outputs and achieves outstanding results.

**2. Collaboration**:
Collaborates constructively with people at all levels across the organization

Helps colleagues, always be available to the team, and delivers on team commitments.

Trusts the guidance and direction of colleagues and senior members of the team.

**3. Analytical Thinking**:
Examines, evaluates, and analyses different types of information objectively.

Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively.

Provides insights and identifies ways to improve things. Trusts intuition about which methods will work best.

**4. Effective Communication**:
Listens attentively and seeks to understand before being understood.

Explains things clearly and articulates and presents information effectively and confidently.

Challenges ideas effectively and presents persuasive arguments by presenting a strong case.

**Functional Competency**:
**1. Competitor Knowledge**

**2. Customer Service Support**

Fulfils customer requests resolves customers' problems, and responds to customers' questions through on-site and telephone contact.

**3. Account Management**

Plans and prioritizes activities for assigned accounts. Measures and evaluates the effectiveness of service delivery to ensure that it meets desired standards and agreements.

**4. Account Development**

Nurtures relationships with key buyers and decision-makers and responds to sales opportunities to develop and grow customer accounts.

**5. Relationship Building**

Cultivates business relationships, partnerships, and alliances internally, externally, and virtually. Interacts well with others, quickly establishing rapport; gains recognition for achievements and accomplishments.

Job ID 300000154352333