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Banking Business Analyst

2 weeks ago

الرياض, Saudi Arabia TAWANTECH Full time

**Elicit and Analyze Business Requirements**:
- Conduct thorough needs assessments and gather detailed business requirements from stakeholders, including customers, internal departments, and executives.
- Analyze business processes, identify pain points, and define opportunities for improvement through the implementation of Conversational AI solutions.
- Translate business needs into clear, concise, and actionable user stories and use cases.
- **Design and Document Conversational Flows**:
- Design and document complex conversational flows for chatbots and IVR systems, considering user journeys, decision trees, and potential user inputs.
- Create and maintain comprehensive documentation of all business requirements, design specifications, and test cases.
- **Collaborate with Development Teams**:
- Work closely with developers, engineers, and other stakeholders to ensure that the final solution meets business requirements and user expectations.
- Provide ongoing support and guidance to the development team throughout the project lifecycle.

**Requirements**:

- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst in the banking or financial services industry.
- Proven experience in eliciting, analyzing, and documenting business requirements for Conversational AI solutions (chatbots, IVR, voice assistants).
- Strong understanding of conversational design principles, user experience (UX) best practices, and user interface (UI) design.
- Experience with Agile methodologies and project management tools (e.g., Jira, Confluence).
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- **Preferred Qualifications**:

- Knowledge of industry-standard chatbot platforms and development tools.
- Experience with data analysis and reporting.
- Certification in Business Analysis or related fields.