Omnichannel Operation Analyst

5 days ago

Riyadh, Saudi Arabia Chalhoub Group Full time

**Who we are**

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

**What you'll be doing**

You will identify ways to optimize and enhance omni-channel operations across all brands. You will be responsible for auditing websites, stores, and warehouses to ensure that omnichannel operations are efficient in providing exceptional customer experience
- Taking ownership of omnichannel initiatives for a particular brand or process
- Coordinating omnichannel projects and ensuring that goals are achieved
- Building project plans and task lists within the scope of omnichannel operations
- Conducting store audits to ensure they are driving customers to digital channels
- Highlighting process weaknesses and proactively suggesting improvements
- Streamlining communications between stakeholders on omnichannel projects
- Assisting in analyzing and enhancing the customer journey offline and online
- Placing test orders across all brands; tracking and documenting the journey
- Identifying opportunities for standardization and producing documentation
- Supporting a culture of transparency, accountability, and psychological safety

**What you’ll need to succeed**

Fluent in English, Arabic
- Tools: Confluence, Power Point, Excel
- Project planning and coordination, project management, PMP preferred
- Education: Degree in Industrial Engineering, business management or related fields
- 0 - 3 years of work experience (ecommerce, retail, project management, or related fields)
- Great communication skills, Critical thinking and analytical skills
- Experience with the local market (as a customer or supplier)
- Ideas - Excited to draw findings from figures and data
- A hunger to deliver truly transformational impact.

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

  • Director of Sales Operations

    2 weeks ago

    Riyadh, Saudi Arabia Unifonic Full time

    Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey. **Director of Sales Operations & Planning** - Lead a team of sales...

  • Operations Analyst

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Graphene Ventures Full time

    Company DescriptionGraphene Ventures is a global venture capital firm investing in technology companies across multiple stages. With a strong presence in Silicon Valley, the Middle East, and Brazil, the firm partners with founders building high-growth businesses, providing operational, strategic, and financial support to accelerate their growth and scale....

  • Ecommerce Operations Associate

    5 days ago

    Riyadh, Saudi Arabia Chalhoub Group Full time

    **Who we are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

  • Operations Analyst

    7 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CodeNinja Full time

    We are looking for an Operations Analyst & Coordinator to support daily operations within the Open Banking / Open Finance ecosystem. This role is ideal for candidates with 0–4 years of experience who have strong analytical skills, attention to detail, and the ability to work in fast-paced production environments. You will monitor systems, coordinate...

  • Operations Analyst

    7 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CodeNinja Full time

    We are looking for an Operations Analyst & Coordinator to support daily operations within the Open Banking / Open Finance ecosystem. This role is ideal for candidates with 0–4 years of experience who have strong analytical skills, attention to detail, and the ability to work in fast-paced production environments. You will monitor systems, coordinate...

  • Operations Analyst

    7 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CodeNinja Inc. Full time

    We are looking for an Operations Analyst & Coordinator to support daily operations within the Open Banking / Open Finance ecosystem. This role is ideal for candidates with 0-4 years of experience who have strong analytical skills, attention to detail, and the ability to work in fast-paced production environments. You will monitor systems, coordinate...

  • Custody Operations Analyst

    2 days ago

    Riyadh, Saudi Arabia Northern Trust Corp. Full time

    **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...

  • Security Operation Center Analyst

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Innovative Solutions Full time

    Company DescriptionInnovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC, established in 2003 and headquartered in Riyadh, with operations in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our mission is to 'Bring Trust to Cyberspace' and ensure 'Your Business, Secured'. We offer comprehensive Cybersecurity Solutions and Services that...

  • Security Operation Center Analyst

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Innovative Solutions SA Full time

    Company DescriptionInnovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC, established in 2003 and headquartered in Riyadh, with operations in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our mission is to 'Bring Trust to Cyberspace' and ensure 'Your Business, Secured'. We offer comprehensive Cybersecurity Solutions and Services that...

  • Security Operations Center Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Circlys App Full time 40,000 - 80,000 per year

    Job Title:SOC L1 AnalystLocation:Riyadh, Alsahafa District, Saudi ArabiaWork Type:On-siteCompany brief:Circlys is a pioneering fintech company revolutionizing traditional monthly financial committees (ROSCA or Jameya), or as we call them Circles. Our innovative, authorized, and secure solution empowers individuals to achieve their financial goals with ease...