Ecommerce Operations Associate

5 days ago

Riyadh, Saudi Arabia Chalhoub Group Full time

**Who we are**

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

**What you'll be doing**

You will identify ways to optimize and enhance omni-channel operations across Tanagra. You will be responsible for auditing website, store, and warehouses to ensure that omnichannel operations are efficient in providing exceptional customer experience.
- Taking ownership of omnichannel initiatives for a particular brand or process
- Coordinating omnichannel projects and ensuring that goals are achieved
- Building project plans and task lists within the scope of omnichannel operations
- Conducting store audits to ensure they are driving customers to digital channels
- Highlighting process weaknesses and proactively suggesting improvements
- Streamlining communications between stakeholders on omnichannel projects
- Assisting in analyzing and enhancing the customer journey offline and online
- Placing test orders across all brands; tracking and documenting the journey
- Identifying opportunities for standardization and producing documentation
- Supporting a culture of transparency, accountability, and psychological safety

**What you’ll need to succeed**

Fluent in English, Arabic
- Tools: Confluence, Power Point, Excel
- Project planning and coordination, project management, PMP preferred
- Education: Degree in Industrial Engineering, business management or related fields
- 0 - 3 years of work experience (ecommerce, retail, project management, or related fields)
- Great communication skills, Critical thinking and analytical skills
- Experience with the local market (as a customer or supplier)
- Ideas - Excited to draw findings from figures and data
- A hunger to deliver truly transformational impact.

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

  • Director of Ecommerce

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia mQsala Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role located in Riyadh for a Director of Ecommerce. The Director of Ecommerce will be responsible for overseeing and managing the company's online sales and presence, developing and implementing e-commerce strategies, leading a team to achieve business goals,...

  • Ecommerce Product Manager

    2 weeks ago

    Riyadh, Saudi Arabia LAWAZEM Full time

    **Job Overview**: **Roles and Responsibilities**: - Lead the development and implementation of our eCommerce platform, from requirements gathering to launch. - Collaborate with cross-functional teams (design, development, marketing) to define the product vision, strategy, and roadmap. - Identify customer needs and translate them into user stories,...

  • Team Leader-ecommerce

    1 week ago

    Riyadh, Saudi Arabia Geekay Group Full time

    Job Description: **Responsibility**: - Responsible for the day-to-day operation of the E-Commerce B2C division - Ability to partner with the courier companies and improve the order process system - Manage and review product presentation on the website to ensure correct categorization, images, pricing, and promotional offers are accurate and meet internal...

  • Team Leader- Ecommerce

    7 days ago

    Riyadh, Saudi Arabia Geekay Group Full time

    **Responsibility**: - Responsible for the day-to-day operation of the E-Commerce B2C division - Ability to partner with the courier companies and improve the order process system - Manage and review product presentation on the website to ensure correct categorization, images, pricing, and promotional offers are accurate and meet internal requirements -...

  • Catalog Operations Associate

    4 days ago

    Riyadh, Saudi Arabia Nana Direct Full time

    **About Nana**: Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi...

  • Digital Operation

    2 weeks ago

    Riyadh, Saudi Arabia TAM Development Co. Full time

    An Assistant/Associate is responsible for the operational aspect of delivering digital tools services. Using Tam’s packaged solutions, the digital operations team satisfies the client/project objectives. The day to day includes operating digital tools, collecting client’s requirements, communicating with internal teams, managing different teams of...

  • Sales Operations Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Brkz Full time

    As a Sales Operations Associate, you will play a key role in supporting our sales team's efficiency and ensuring smooth operations between customers, suppliers, and internal departments. This is a great opportunity for a fresh graduate /Entry Level who wants to gain hands-on experience in sales analytics, operations, and tech-enabled business...

  • Operations and Data Associate

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Jobs for Humanity Full time

    Company Description East40 is looking for Operations & Data AssociateDepartment: Central Org / Shared Resources TeamAbout usWe are a private, institutional family office committed to preserving and compounding capital over a multi-generational horizon. Our work encompasses constructing a multi-asset global investment portfolio, fostering cross-border...

  • Operations and Data Associate

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Kanz Full time

    Company DescriptionEast40 is looking for Operations & Data AssociateDepartment: Central Org / Shared Resources TeamAbout UsWe are a private, institutional family office committed to preserving and compounding capital over a multi-generational horizon. Our work encompasses constructing a multi-asset global investment portfolio, fostering cross-border...

  • Product Operations Associate

    2 days ago

    Riyadh, Saudi Arabia Malaa Full time

    **Description**: The Product Operations Associate will be a vital collaborator, working to guarantee the smooth operation and improvement of our financial products. Working directly with the Technical Support Manager, you will connect customer support, product development, and operations to ensure a seamless user experience and operational efficiency. You...