Customer Education Specialist

1 day ago

Al Khobar, Saudi Arabia Foodics Full time

**Who Are We❓**

We Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

**The Job in a Nutshell**

**What Will You Do❓**
- Handle initial product know-how and training for our customers.
- Ensuring that clients have been educated to all Foodics products.
- Handling and delivering backend On-Site training requests for customers. Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAs.
- Attending calls and site visits outside working hours and/or public holidays if needed
- Continuously building Foodics product knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.
- Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Foodics tools.

**What Are We Looking For❓**
- Holder of a Diploma or Bachelor's Degree in Networking, Computer Information System, or Computer Science
- Working experience of at least 1-2 years, preferably in customer support within Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
- Excellent problem-solving skills
- Must have strong and excellent communication skills both written and oral
- Fluent in English and Arabic is a must
- Must have their own car - to be used for business requirements such as site visits, training requests, etc.
- Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously
- Must be flexible to work in a fast-paced and evolving environment

HighVolumeofCalls #UseofComputer #LongScreenTime

**What We Offer You❗**

We believe you will love working at Foodics
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

  • Customer Support Specialist

    2 weeks ago

    Khobar, Eastern Province, Saudi Arabia Mathaqat Foods Company Full time

    Company DescriptionMathaqat Foods Company operates a range of high-end restaurants and catering services, aiming to ensure utmost customer satisfaction and retention while introducing new, dynamic concepts in the marketplace. We strive to be the first choice for guests by upholding the highest standards of service quality, catering to the modern market, and...

  • Customer Support Specialist

    2 weeks ago

    Khobar, Eastern Province, Saudi Arabia Foodics Full time 30,000 - 60,000 per year

    Who Are We We Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6...

  • Principal Customer Enablement Specialist, Formation Evaluation

    1 day ago

    Al Khobar, Saudi Arabia Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Specialist, Product

    2 days ago

    Al Ahsa Governorate, Saudi Arabia Olayan Full time

    Role Purpose Responsible for the delivery of high-quality patient care at assigned accounts within his own geographical business area. Assisting the sales team to achieve team sales targets, patient targets and customer satisfaction for the assigned therapies and / or medical products. Utilize marketing tools and professional skills to attain goals as...

  • Principal Qhses Assurance Specialist

    2 weeks ago

    Al Khobar, Saudi Arabia McDermott Full time

    **Job Overview**: The Principal QHSES Assurance Specialist is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex QHSES Assurance-related problems and will work independently with mínimal guidance. They may be responsible for leading functional teams or projects and are...

  • Product Specialist

    1 day ago

    Al Khobar, Saudi Arabia Rawabi Holding Co. Full time

    Rawabi Integrated Gas Company Khobar, Saudi Arabia Posted 2 hours ago Expires in 2 months As a Product Specialist - Chemicals in Oil and Gas fields, you will be responsible for providing expertise in the development, marketing, and sales of chemical products specifically designed for the oil and gas industry. You will collaborate with various...

  • Marketing Specialist

    2 weeks ago

    Khobar, Eastern Province, Saudi Arabia WOODS Specialty Cafe & Roastery Full time 40,000 - 60,000 per year

    Company DescriptionWOODS Specialty Cafe & Roastery is a privately held company that strives for excellence to create an outstanding coffee experience. We are dedicated to delivering high-quality coffee and exceptional service to our customers. Our team is passionate about coffee and committed to continuously improving our offerings. Join us in providing a...

  • Qhses Assurance Specialist

    1 week ago

    Al Khobar, Saudi Arabia McDermott Full time

    **Job Overview**: The QHSES Assurance Specialist applies their conceptual QHSES Assurance knowledge with moderate guidance and direction from colleagues and leadership. They are responsible for solving a range of straightforward QHSES Assurance problems. They will be responsible for analyzing possible solutions using standard procedures and building...

  • Customer Service Representative- Catering

    7 days ago

    Khobar, Eastern Province, Saudi Arabia Mathaqat Foods Company Full time

    Company DescriptionMathaqat Foods Company operates a range of dining experiences from Quick Service Restaurants to high-end Fine Dining. Our mission is to ensure consumer satisfaction and positive growth by introducing new, dynamic concepts in a fast-growing marketplace. We aim to be the guests' first choice by maintaining the highest standards of service...

  • Sales Specialist

    2 weeks ago

    Khobar, Eastern Province, Saudi Arabia Afaaq Catering And Facility Mgmt Full time

    Afaaq Catering and Facility Managementare looking for a dynamic, results-driven Sales Specialist to join our team and help us continue our growthResponsibilities:Develop and maintain a pipeline of potential clients and customers.Identify and target new business opportunities through prospecting, networking, and market research.Present and promote company...