Order Management Manager

Order Management Manager - Full Time - Al Khobar, Saudi Arabia

**At Sulzer, you are in charge of your career and continued development. Take the opportunity to broaden your skills by seeking new roles that reflect your experience. Create your own impact by building solutions that help make lives safer, smarter and more sustainable.**

Join our Services_EMEA team within Services division in Saudi Arabia as Order Management Manager to help us take Order Management Manager to the next level.

**In this role you will be accountable for**:

- Leading PPR Operation team responsible for driving execution of PPR/spare parts.
- Accountable for departmental target setting and Achievement for those target to drive RFC performance, OTD and OCt
- Ensure full compliance to all relevant departmental management procedures including cross functional ones
- Act as next level contact for client project related escalation
- Driving Accountability through the team for all Technical & commercial aspects of the projects and monthly sales targets
- Overall accountability for the project’s teams and Order Management performance for all project deliverables including but not limited to hardware, financial and commercial outputs, dispute management, customer satisfaction and on time delivery
- Driving and establishing new project improvement plans
- Working with MLE’s to drive improvements strategies and On-time delivery and forecast accuracy
- Overall responsibility and accountability for project profitability and project cash management.
- Developing excellent and professional relationships with customers and supporting
allocated team where appropriate with the same.
- Ensuring through the team that Sulzer are protected contractually, whilst ensuring client expectations and relationships are maintained.
- Assessment and Allocation of the appropriate internal resource to agreed projects after handover of order from sales personnel
- Accountability for Warranty Management functions through departmental head (where applicable).
- Liaison with other Legal Entities on joint projects in order to ensure understanding and adherence to best practice whilst achieving mutual satisfaction on projects.
- Participate and actively support client kick off meetings where appropriate.
- Liaising with suppliers / procurement where applicable to facilitate on time delivery and good supplier performance/profitability. (Retrofit)
- Attendance at key production meetings & participation at the monthly Operations review meeting.
- Ensure your own health and safety and that of others who may be affected by your acts or omissions.
- Co-operate with the requirements of the Environmental, Health, Safety, and Energy managment system.
- Co-operate with the company to enable it to discharge its own responsibilities effectively.
- All other duties relevant to the post.
- **Environmental, Safety & **Health**:

- Direct responsibility for the Health, Safety and Environment of all employees who either directly work in your area of control, or who visit the operational areas you are responsible for, either internal or external visitors. Including full legal & company compliance in areas under your responsibility.
- Develop a positive safety culture through the Sulzer Behavioral Safety Program.
**Employee Development**:

- Mentoring, directing, motivating, supervising and monitoring the performance of all members of the allocated team.
- Responsibility for operational staff’s appraisals in accordance with local policy.
- Responsibility for staff development and training ensuring this is aligned to the business requirements.

**To succeed in this role, you will need**:

- Bachelor of Engineering Discipline and /or relevant Experience within the Pump Industry
- 5-8 Years of Experience
- Financial Budget Management
- Experience of Managing Complex Projects
- Experience of contract negotiation in a commercial environment
- Supplier/Customer management experience
- Staff Management Experience
- Client Management Experience
- General Computer & Software Skills
- SAP Knowledge
- Communication skills.
- Drive & Motivational skills.
- Staff Leadership and Management Skills.
- Negotiating skills
- Influencing and persuasion skills Relationship management skills Commercial acumen.
- Customer service skills.
- Cultural awareness.
- Organization skills.
- Ability to act independently Flexibility and ability to adapt to change.
- Attention to detail.

**Your benefits**:

- Annual vacation of (21) days
- We offer excellent opportunities to develop, along with a competitive salary and company bonus schem
- Great environment, etc

**Location: Riyadh