Customer Service

2 weeks ago


Qatif, Saudi Arabia Alwisam Company Ltd Full time

Customer Service

Location: Khobar, Saudi Arabia

Industry: Café / Food & Beverage



Position Summary:


Key Responsibilities:

- Warmly greet and welcome all customers, creating a positive and inviting atmosphere.
- Monitor and support the customer throughout their entire visit to ensure full satisfaction.
- Proactively check in with guests during their stay to guarantee all needs are met.
- Address and resolve any issues or complaints promptly and professionally.
- Accurately take and follow up on customer orders in coordination with the service team.
- Maintain cleanliness and organization in the customer area at all times.
- Ensure that all staff are aligned with service quality standards.
- Promote café offers, loyalty programs, and seasonal campaigns to customers.
- Collect customer feedback after visits and report insights to the management for continuous improvement.
- Submit regular reports to management on customer satisfaction levels and service enhancement opportunities.
- Your core mission: flawless service, full satisfaction, and happy returning customers.



Qualifications:

- Previous experience in customer service or hospitality, preferably in cafés or restaurants.
- Excellent communication skills in both Arabic and English.
- Friendly, attentive personality with strong attention to detail.
- Ability to remain calm and professional under pressure.
- Fully committed to punctuality, personal appearance, and professional behavior.
- Familiarity with POS systems and customer service tools.



Why Join WISO - Khobar?
- Work in one of our flagship and high-profile branches.
- Be part of a passionate team focused on delivering unforgettable customer experiences.
- Enjoy opportunities for professional growth within a rapidly expanding café brand.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: ﷼4,000.00 - ﷼6,000.00 per month



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