Mso Technical Manager

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

**What's in it for you?**
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

**What is the scope of this role?**
- Manage production and non-production IT environments.
- Conduct Root Cause Analysis
- Plan and implement new IT environments
- Plan and execute Production Readiness Testing
- Create and maintain documentation such as infrastructure design specifications and diagrams, operational guides and methodology documentation
- Implement automated procedures
- Create change implementation plans
- Review and approve changes as part of CAB
- Define backup and data retention schemes
- Plan and monitor environment capacity
- Monitor security patches availability, assess risks and ensure timely deployment of patches
- Client interface for communications regarding environment operations and maintenance
- Coordinate changes and issues related to infrastructure and IT environments
- Deliver Root Cause Analysis
- Deliver capacity and SLA reports
- Liaison with vendors for issues, bugs, etc.
- Managing a team of Infrastructure Software Engineers
- Manage team tasks
- Create and maintain team shift roster
- Provide introductory trainings to newcomers

**Experience & Requirements**:

- Leadership skills, sufficient to lead implementation of IT environments per design specifications
- Release, project management or similar experience
- Must be self-motivated, detail-oriented, and have a high degree of organizational skills
- Fluent English language as a principal business communication language
- Leadership qualities such as conflict/issue resolution
- Excellent communication and team building abilities
- Knowledge in software development lifecycle
- Understanding of Continuous Delivery and DevOps methods;
- Consistently sound level of judgment and professional conduct
- Familiar with ITIL

**Would be a plus**:

- Technical Manager should have 10+ years of experience with the following abilities
- Supporting large scale, mission critical 7 x 24 solutions
- Telecom - OSS/BSS domain experience
- Understanding architecture and principles of the Oracle DB operation and administration.
- Oracle DBA experience is a plus
- PostgreSQL DBA experience is a plus
- Excellent troubleshooting skills including java and DB performance issues analysis.
- Enterprise Linux systems administration at level to understand principles of resource allocation and monitoring, system startup sequence, system configuration.
- Experience with micro services architecture (RedHat OpenShift or Kubernetes) is a plus
- Understand principles of PKI/Certificates
- Understanding of Continuous Delivery and DevOps methods;
- Experience with DevOps tools Jenkins, Ansible, Git
- Excellent knowledge of ITIL
- Team leadership skills, sufficient to lead implementation of IT environments per design specifications
- Excellent communication and team building abilities
- Leadership qualities such as conflict/issue resolution
- Business-like presence and ability to interact professionally with Customers

**Education**:

- BA/BS/MS in Computer Science, Software Engineering, or related major preferred

**Who is Netcracker Technology?**
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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