Business Architect

2 days ago

الرياض, Saudi Arabia MENA Consultant Full time

**Project Duration**: 22-24 months.
**Language Requirements**:Fluency in English (written and spoken).

The Business Architect is responsible for analyzing, designing, and optimizing the business structure, with a particular focus on the customer journey, services, and procedures. The role involves working closely with cross-functional teams to ensure that business processes are efficient, customer-centric, and aligned with the organizations strategic goals.

**Key Responsibilities**:

- ** Customer Journey Analysis**:

- Map and analyze the entire customer journey to identify pain points, inefficiencies, and areas for improvement.
- Collaborate with customer experience teams to enhance the overall customer experience.
- Develop strategies to optimize the customer journey, ensuring it aligns with the companys brand and business objectives.
- ** Service and Procedure Analysis**:

- Review and analyze existing services and operational procedures to assess their effectiveness.
- Identify opportunities for streamlining processes and improving service delivery.
- Work with relevant departments to implement process improvements and ensure compliance with industry standards.
- ** Business Structure Optimization**:

- Analyze the current business structure and recommend changes to improve efficiency and effectiveness.
- Design and document new business processes and structures that support the organizations goals.
- Ensure that all business processes are scalable and adaptable to future needs.
- ** Cross-Functional Collaboration**:

- Collaborate with IT, marketing, operations, and other departments to ensure business processes are well-integrated and supported by the necessary technology.
- Act as a liaison between different departments to ensure alignment and effective communication.
- ** Reporting and Documentation**:

- Prepare detailed reports on findings, recommendations, and the impact of implemented changes.
- Maintain accurate documentation of all business processes, structures, and changes.

**Qualifications**:

- Bachelors degree in Business Administration, Management, or a related field. A Masters degree is a plus.
- Proven experience in business analysis, process improvement, or a related role.
- Strong understanding of customer journey mapping and service analysis.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in business process modeling tools and software.
- Strong communication skills in both Arabic and English.

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