Onsite Service Analyst

2 weeks ago

Riyadh, Saudi Arabia Informa Global Support Full time

**Company Description**
At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to champion specialists by helping people learn more, know more and do more.

As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We’re passionate about building for the future - and want your future to be with us. Because we know you’re hungry to expand your skills by embracing new experiences. And all the while you’ll be supported by a community of talented and like-minded colleagues, where openness is encouraged and a can-do attitude is the norm.
**Job Description** Team overview**:
You will be a part of an award-winning team to provide a key role to the business and will work closely with customers to ensure a high level of customer centric needs are met.

**Role overview**:
Embrace Informa colleague end user experience and be the ambassadors of Group Operations Technology Services IT by providing excellent service delivery and possessing a ‘customer first’ attitude and mindset.

Provide physical deskside 1st line support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.

Reporting to the Head of Onsite Services for the UK & Europe within the Service Operations area of Informa Technology Solutions and Services.

The activities of the deskside 1st line support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required.

**Key responsibilities**:

- Act as an escalation point for centralised Service Desk acting as technical experts focused on improving colleague experience.
- Support the definition, development and testing of automation.
- Work with the centralised Service Desk on continuous improvement initiatives.
- Provide Audio Visual and conference room support - Daily Meeting Room Checks.
- Manage equipment inventory.
- Provide consistent, timely and efficient on-boarding services for new starters.
- Co-ordinate hardware break/fix activities.
- Support procurement activities with respect to ordering, equipment receipt and assignment.
- Ensure asset management process and procedures are adhered to for end user colleague devices.

**Qualifications** Essential Skills & Experience**:

- To perform an ambassadorial role to the business.
- Pro-active approach
- A high level of customer service excellence.
- New Joiner Processes. To provide an Excellent Onboarding experience
- Excellent Time Management Skills
- Confident with addressing issues with various levels of colleagues, both internally & externally
- Ability to proactively seek out avenues of improvement for all services being provided.
- Communicate well with all levels of the business including colleagues, management and VIPs
- Strong communication and interpersonal skills
- Motivated and personable with a strong work ethic
- Be able to provide training to new users and support team members.
- Able to work under pressure.
- Floor Walking

**Technical knowledge Essential**
- Windows 7, Windows 10, Windows 11
- Active Directory
- Creating KB articles for both the immediate team and customer base.
- Mobile Device support (including Smart phones and iPhone/iPad support)
- O365 Microsoft Teams
- Laptop Upgrades - Confidently upgrade laptop ram. Laptop swap outs, like for like setup
- Managing Projects and providing a supportive role to the PM team where needed.

**Technical knowledge Preferred.**
- Service-Now or similar ITSM system
- Mac OS
- Dell, HP platform’s
- Azure Endpoint Management
- Some networking experience.
- Supporting Printers - MFD’s
- Microsoft System Centre Configuration Manager (SCCM)
- Virtual and physical desktop support
- Hardware and software inventory systems
- Tech bar Experience

**Additional Information**
Just as no two days are the same, at Informa Global Support we recognise that no two people are the same, putting diversity and inclusivity at the heart of what we do. This doesn’t happen by chance. We actively work to create a shared culture. It’s a place where individuals bring their own experience and insights to discover new opportunities and build a varied career. We want you to thrive as part of a fantastic community. We champion _you._

  • Monitoring Analyst

    3 days ago

    Riyadh, Saudi Arabia SWATX Full time

    **Monitoring Analyst (Associate)**: **Duration**: 3 Months Onsite **Location**: [Specify location] **Department**: IT Operations / Network Security **Job Overview**: **Key Responsibilities**: - **Monitoring & Analysis**: - Utilize monitoring tools to detect potential system issues, vulnerabilities, and performance degradation. - **Issue Detection &...

  • Business Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Penta Consulting Full time

    Direct message the job poster from Penta Consulting.Penta Consulting supports technology resource solutions across EMEA. We're currently supporting an enterprise customer who is specializing in AI & Automations. We are looking for a Business Analyst to work onsite in Saudi Arabia (Riyadh).Role Overview:We are seeking a Business Analyst with a decent...

  • Senior Analyst

    3 weeks ago

    Riyadh, Saudi Arabia Mercer Full time

    **MMC Technology is now looking for a Senior Analyst - Onsite Technical Support to be based at our Riyadh Office, supporting our Oliver Wyman Colleagues** **The Opportunity** **Key responsibilities of the role include**: **Technical support (% of time spent - 50%)** - Performs installation, training, maintenance, troubleshooting and repair of all OpCo...

  • Credit Analyst

    3 days ago

    Riyadh, Saudi Arabia Boston Scientific Corporation Full time

    **Credit Analyst - Saudi Arabia**: - Remote Eligible: Onsite- Onsite Location(s): Riyadh, SA**Purpose statement**: Responsible for administering credit policies and procedures to minimize loss of credit losses, and maximize collection achievement. **Key Responsibilities**: Responsible for administering credit policies and procedures to minimize loss of...

  • Onsite Support Engineer

    3 days ago

    Riyadh, Saudi Arabia Unifonic Full time

    Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey. **Client Operations Principle**:With our leading solutions, 99.9 %...

  • Business Analyst

    3 weeks ago

    Riyadh, Saudi Arabia Talent Pal Full time

    **About the job Business Analyst**: **Client - BOSCH** **End client - Ministry of Tourism (Saudi Arabia)**** ****Job title** - **Business Analyst ****Work Location (city)** -** Riyadh **Start Date** -  Immediate **Working Duration** - 18 months **Working time model** - Full time - Time working onsite:...

  • Monitoring Analyst

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SWATX Full time

    Monitoring Analyst (Associate)Duration: 3 Months OnsiteLocation: [Specify location]Department: IT Operations / Network SecurityJob Overview:We are seeking an Associate-level Monitoring Analyst to lead the monitoring and analysis of our IT systems, infrastructure, and business applications. This role is essential in ensuring timely detection, escalation, and...

  • Associate Business Analyst

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Penta Consulting supports technology resource solutions across EMEA. We're currently supporting an enterprise customer who is specializing in AI & Automations. We are looking for a Business Analyst to work onsite in Saudi Arabia (Riyadh).Role Overview:We are seeking a Business Analyst with a decent understanding of finance operations to lead the process...

  • Onsite Project Representative Rolling Stock @saudi

    3 weeks ago

    Riyadh, Saudi Arabia Siemens Full time

    Represents onsite the Rolling Stock Project Director to the customer and to the BACS consortium. **Duties**: - Profit and Loss responsibility for the onsite RST activities. - Day - to Day communication with the customer representative. - Customer interface risk mitigation - Assuring regular reporting to customer. - Coordinating of all onsite interface...

  • Financial Services Analyst

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HSBC Full time

    The Financial Services industry is rapidly evolving, and at HSBC, we are committed to staying ahead of the curve. As a Financial Services Analyst, you will play a critical role in helping us achieve this goal.Job Description:We are seeking an experienced Financial Services Analyst to join our team. In this role, you will be responsible for analyzing the risk...

  • Business Analyst

    3 weeks ago

    Riyadh, Saudi Arabia PradeepIT Consulting Services Full time

    **About the job Business Analyst**: **Client - BOSCH** **End client - Ministry of Tourism (Saudi Arabia)**** ****Job title** - **Business Analyst ****Work Location (city)** -** Riyadh **Start Date** -  Immediate **Working Duration** - 18 months **Working time model** - Full time - Time working onsite:...

  • Data Science Associate Instructor

    3 weeks ago

    Riyadh, Saudi Arabia MILANIE RECRUITER Full time

    **Data Science Associate Instructor** **(Onsite in Riyadh, Saudi Arabia)** **This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the Jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo.** **As an instructor, you will lead your own cohort....

  • Financial Services Analyst

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unikomm Full time

    Key Skills and QualificationsBachelor's Degree: A degree in Business, Computer Science, or a related field is required.Experience: 3+ years of experience in the FSI sector, with ServiceNow experience being a major plus.Business Analysis Experience: Proven experience as a Business Analyst, focusing on product development and professional service...

  • Technical Requirements Analyst Lead

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unison Consulting Full time

    Job OverviewWe are seeking a highly skilled Senior Business Analyst to join our team at Unison Consulting.ResponsibilitiesBusiness Analytics and Process Engineering: Apply advanced business analytics and process engineering skills to drive business growth and improve operational efficiency.Process Enhancement: Identify areas for improvement in current...

  • Data Analyst

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Job DescriptionWe are seeking a talented Data Analyst to lead our efforts in quantifying customer behavior and establishing feature value for our onsite shopping CX product in the MENA region. The ideal candidate will have experience with data visualization tools such as Tableau and Quicksight, as well as statistical analysis packages like R, SAS, and...

  • Shared Services Analyst

    1 week ago

    Riyadh, Saudi Arabia InnovationTeam Full time

    The Shared services Analyst develops and maintains databases related to facilities operational support including facilities inventory, facility condition assessment, building systems life cycle costs, scheduled and planned maintenance. Duties - Develops and manages the center3 facilities inventory, including room ownership, size. - Analyzes data and...

  • Service Desk Analyst

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al Falak Full time

    Our team at Al Falak is dedicated to delivering exceptional customer service and support. We are seeking a Service Desk Analyst to join our team and provide top-notch technical support to our clients.About the Role:Respond to technical inquiries and resolve issues promptly and professionally.Provide expert advice on products and services, including...

  • Service Operations Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Telecom Company Full time

    The Saudi Telecom Company is seeking a talented Service Operations Analyst to join its team. In this role, you will be responsible for analyzing and developing work plans for managing O&M Command Center in All STC and Subsidiaries sites.Key Responsibilities:Analyze and develop work plans for managing O&M Command Center.Direct and manage O&M Command Center...

  • Data Governance Lead Instructor

    3 weeks ago

    Riyadh, Saudi Arabia MILANIE RECRUITER Full time

    **Data Governance Lead Instructor** **(Onsite in Riyadh, Saudi Arabia)** **This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the Jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo.** **As an instructor, you will lead your own cohort....

  • Analyst II Infrastructure Services

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DXC Technology Inc. Full time

    Analyst II Infrastructure Services page is loadedAnalyst II Infrastructure ServicesApply locations SAU - RIYADH time type Full time posted on Posted 2 Days Ago job requisition id 51542108Job Description:Essential Job Functions:• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.• Assist with...