Customer Success Associate Manager

2 weeks ago

Riyadh, Saudi Arabia FlyAkeed Full time

**About FlyAkeed**:
FlyAkeed is at the forefront of travel technology, providing streamlined solutions for booking flights and hotels with ease. Based in Riyadh, Saudi Arabia, we aim to transform the travel experience for businesses and individuals alike. Our innovative platform combines user-friendly design with a comprehensive suite of features to meet our customers' needs.

**Highlights**:
Current funding stage: Series A

Supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.

We are looking for a **Customer Success Associate Manager** to join our dynamic team. In this role, you will be key to ensuring that our clients have a successful and positive experience with our services. You'll work closely with customers to help them maximize the value from FlyAkeed, addressing their questions and concerns while actively seeking ways to enhance their experiences.

**Responsibilities**:

- Assist clients with onboarding and provide proactive support to ensure they effectively use FlyAkeed's services.
- Serve as a trusted point of contact for clients, proactively engaging with them to monitor satisfaction and drive retention.
- Address client inquiries and provide timely solutions to any challenges they may encounter.
- Capture and log client feedback and concerns, communicating these insights to relevant teams to enhance service offerings.
- Collaborate with the Customer Success team to develop resources and strategies that improve client experiences.
- Participate in training sessions and workshops for clients to ensure they are well-equipped with knowledge about our platform.
- Help in maintaining accurate records of client interactions in our CRM system.

**Requirements**:

- Bachelor's degree in business, Communication, or a related field.
- 4 years of experience in customer success or related roles.
- Strong communication skills with an ability to convey information clearly and efficiently.
- Excellent problem-solving abilities and a proactive attitude towards customer service.
- Familiarity with customer relationship management (CRM) software is a plus.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Demonstrated ability to build relationships and work collaboratively with teams and clients.
- Passion for enhancing customer satisfaction and promoting the success of clients.

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