Service Administrator
1 week ago
Purpose of the job:
Support service Manager and coordinate service-related activities within the company and contribute to achieving
sales targets
Educational Background Requirements:
- Diploma, Bachelor degree in Business Administration, Commerce or Marketing
Experience Required:
- 2-3 years of work related experience (Marine / Oil & Gas / Petrochemicals)
Required skills and Special requirements:
- Fluent in English
- Excellent organizational, administrative and communication skills
- Ability to deliver high standards of customer service
- Be result-oriented and customer focused
- Ability to multi-task in a constantly changing environment
- Proficient in Microsoft Office and any other software related to the Sales (ERP)
Duties and Responsibilities:
- Receive customer enquiries for Service
- Raise quotations quickly and efficiently in accordance with company procedure/guidelines and ensure follow
up for all queries received
- After receipt of customer confirmation, liaise with technical staff to schedule attendance of service
- Coordinate with customers or port authorities for gate pass issuance and other permit required
- Arrange for hotel and flight booking when required
- Prepare, schedule, record, coordinate and monitor the assigned services.
- Monitor contract compliance to applicable practices, policies, standards and specifications for the
services, service reports, certificates, invoices.
- Interact daily with the service team to interpret their needs and requirements.
- Coordinate and communicate daily with external clients and internal team to provide assistance and
support on issues related to the services.
- Review service deliverables and initiate appropriate corrective actions
- Prepare and manage requests for all external govt. and client site access for service personnel and
vehicles.
- Initiate and execute requests for logistics and transportation of service-related activities.
- Manage and follow up on client requests for quotations for items and services from third party
suppliers.
- Prepare, verify and submit invoices and all documents required as per client policies and procedures.
- Prepare and update reports on service activities and invoices as required by the management and
client.
- Evaluate and ensure complete compliance to contract requirements.
**Job Types**: Full-time, Permanent
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