Service Administrator

1 week ago


الخبر, Saudi Arabia gulf power & marine Full time

Purpose of the job:
Support service Manager and coordinate service-related activities within the company and contribute to achieving

sales targets

Educational Background Requirements:

- Diploma, Bachelor degree in Business Administration, Commerce or Marketing

Experience Required:

- 2-3 years of work related experience (Marine / Oil & Gas / Petrochemicals)

Required skills and Special requirements:

- Fluent in English
- Excellent organizational, administrative and communication skills
- Ability to deliver high standards of customer service
- Be result-oriented and customer focused
- Ability to multi-task in a constantly changing environment
- Proficient in Microsoft Office and any other software related to the Sales (ERP)

Duties and Responsibilities:

- Receive customer enquiries for Service
- Raise quotations quickly and efficiently in accordance with company procedure/guidelines and ensure follow

up for all queries received
- After receipt of customer confirmation, liaise with technical staff to schedule attendance of service
- Coordinate with customers or port authorities for gate pass issuance and other permit required
- Arrange for hotel and flight booking when required
- Prepare, schedule, record, coordinate and monitor the assigned services.
- Monitor contract compliance to applicable practices, policies, standards and specifications for the

services, service reports, certificates, invoices.
- Interact daily with the service team to interpret their needs and requirements.
- Coordinate and communicate daily with external clients and internal team to provide assistance and

support on issues related to the services.
- Review service deliverables and initiate appropriate corrective actions
- Prepare and manage requests for all external govt. and client site access for service personnel and

vehicles.
- Initiate and execute requests for logistics and transportation of service-related activities.
- Manage and follow up on client requests for quotations for items and services from third party

suppliers.
- Prepare, verify and submit invoices and all documents required as per client policies and procedures.
- Prepare and update reports on service activities and invoices as required by the management and

client.
- Evaluate and ensure complete compliance to contract requirements.

**Job Types**: Full-time, Permanent



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