Customer Service Agent

1 week ago

Jeddah, Saudi Arabia SolexPlus Full time

**Job Description and Responsibilities**:

- ** Inbound Customer Support**:

- Handle incoming calls from customers professionally and courteously.
- Assist customers with product or service-related inquiries, concerns, and issues.
- Provide accurate information and solutions to resolve customer problems.
- ** Problem Resolution**:

- Identify and analyze customer issues, ensuring timely and effective resolution.
- Collaborate with relevant departments to address complex problems and escalate issues when necessary.
- ** Communication**:

- Communicate with empathy, patience, and clarity to build positive customer relationships.
- Keep customers informed about the status of their inquiries and resolutions.
- ** Documentation**:

- Accurately document customer interactions and details in the customer relationship management (CRM) system.
- Maintain organized records of customer communications for future reference.
- ** Product/Service Knowledge**:

- Develop a comprehensive understanding of [Company Name]'s products and services to better assist customers.
- Stay informed about updates, changes, and promotions to provide relevant information to customers.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in customer service or a call center is advantageous.
- Excellent English verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills

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