Freelance Itsm Implementation Specialist

2 days ago

Riyadh, Saudi Arabia WOC Full time

**Overview**:
We are looking for a freelance ITSM Specialist to implement IT service management platforms that improve IT support and governance for small businesses.

**Responsibilities**:

- Configure ITSM tools (Zoho Desk, ServiceNow, ManageEngine, Jira).
- Implement ticketing, incident, problem, and change management processes.
- Set up SLAs, reports, and dashboards.
- Provide knowledge transfer and staff training.

**Requirements**:

- Hands-on ITSM implementation experience (preferably ITIL-certified).
- Expertise with cloud-based ITSM platforms.
- Strong process improvement and documentation skills.
- Ability to work with non-technical business users.

**Contract Type**: Freelance / Remote / Project-based.

**Job Types**: Part-time, Temporary, Contract

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How long of experience you have with ITSM?
- Are you fully available for the freelancing opportunity or you have certain available free time ? Please specify.
- This job is for freelancing or project basis agreement. However, if a permanent job is to be offered will you accept it ? what will be your expected salary ?

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