Workspace Operations Engineer

JLL supports the Whole You, personally and professionally.
MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Experience with CAFM systems, preferable Tririga
Familiar with the Facilities management system and workflow
Operational performance support
Operational meeting agenda development and minutes.
Operational document control
Operational action tracking and management
Vendor payment tracking
Vendor communication and engagement
Operational support to JLL operations team as it relates to vendor performance.
Supply chain operational governance reporting (Performance reporting)
Support roll out of reactive work order process
Oversight of training excellence training delivery by JLL & supply chain
Development of business/performance intelligence reports
Embedded “Go To” trusted Workspace partner fostering all-level relationships
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Introduce technology and digital platforms to enable Workspace team to be mobile.
Be part of a highly proactive, responsive, dynamic and agile team
Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures
Monitor service providers performance to ensure contractual obligations are met and exceeded
Liaise between vendors and users for scheduling work date for managing client's expectations
Ensure scheduled / ad hoc maintenance work is completed with quality
Engage floor user by conducting data analysis
Escalate facilities issues to management team when necessary
Consolidate feedback to management team regularly for ongoing improvement implementation
Participate in ad-hoc projects when required
Client/Stakeholder Management (in support of the Workspace Operations)
Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
Operations Management
Must be customer focused and be proactive in establishing customer relationships
Responsible and accountable for all service request
Ensure service deliverables are met with SLA and KPI
Work with all related parties on timely delivery of all services
Be responsible for all clients within designated area
Problem solves & Resets space on the fly
When necessary raise risks to Workplace Location Lead for further investigation
Embedded “Go To” trusted Workplace partner fostering all-level relationships
To undertake continuous floor inspections ensure cleanliness and maintenance is correct
Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Continuous Improvement implementation
Single Point of Contact for issues resolution & workspace Operations change.
Conduct data analysis report when necessary
Be the JLL face of ‘WE’ program in the workspace and within the team
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Ensure the delivery of all operational requirements as per the client scope of works across site
Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the Region and perform audits from time to time
Ensure meeting or exceeding SLA/KPI scores
Generate reports and conduct presentations as per the service delivery requirements and overall account management
Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures
Oversee office premises and delivery of hospitality services for users
Provide administr