Support Engineer Ii

3 days ago

الرياض, Saudi Arabia Mozn Full time

Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.

We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.

The purpose of this role is to serve as the first line of defense for our customers' technical issues, ensuring timely and effective resolution. As a Support Engineer II, you will be maintaining customer satisfaction by addressing and resolving technical challenges, providing expert guidance, and contributing to the continuous improvement of our solutions and support processes.

**As a Support Engineer II, your daily workload might include**:

- Troubleshoot complex technical problems, identify root causes, and implement solutions in a timely manner.
- Escalate issues to higher-level support or development teams when necessary, ensuring proper documentation and communication.
- Collaborate with cross-functional teams to identify recurring issues and contribute to the development of long-term solutions.
- Create and maintain detailed documentation of support cases, resolutions, and best practices to enhance the knowledge base.
- Conduct remote sessions with customers to diagnose and resolve technical issues.
- Provide feedback to product management and development teams based on customer interactions and common support trends.
- Stay up-to-date with the latest product releases, updates, and industry trends to provide accurate and relevant support.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2 years of experience in a technical support or similar role.
- Strong understanding of software systems, networks, and troubleshooting methodologies.
- Experience with ticketing systems, such as Jira, Zendesk, or similar.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong verbal and written communication skills, with a focus on customer service.
- Ability to work independently and as part of a team.
- Familiarity with programming languages or scripting is a plus
- Outstanding multitasking abilities.

**Benefits**

**We think you'll enjoy working at Mozn. Here's why**:

- You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
- The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
- You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
- We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.

  • Performance Engineer Ii

    1 day ago

    الرياض, Saudi Arabia Test Crew Full time

    Performance Engineer II Job Summary: Key Responsibilities: - Identify performance bottlenecks and work with development teams to implement optimizations. - Analyze performance test results and provide actionable insights and recommendations. - Monitor system performance and conduct regular performance assessments. - Develop and maintain performance testing...

  • Backend Engineer Ii

    1 day ago

    الرياض, Saudi Arabia Tamara Full time

    Backend Engineer II **About Us** Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such...

  • Administration and Support Engineer

    1 day ago

    الرياض, Saudi Arabia CodeNinja Full time

    **JOB PURPOSE**: ROLE AND RESPONSIBILITIES - Monitor and maintain all aspects of production systems to ensure optimal performance and availability. - Carry on administrative and configuration tasks such as patching, log analysis, deployments, performance tuning - Participate in DR drills and projects related to the domain - Troubleshoot and resolve...

  • Legal Counsel Ii

    6 days ago

    الرياض, Saudi Arabia Qiddiya Investment Company Full time

    Join Qiddiya Investment Company as a Legal Counsel II and play a vital role in shaping the future of entertainment and leisure in Saudi Arabia. In this position, you will provide legal support across various functions, ensuring compliance with regulations and facilitating sound decision-making in alignment with the company's goals. **Responsibilities**: -...

  • Supervisor Ii

    4 days ago

    الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full time

    Supervisor II - Account Management **Company**: Marsh **Description**: **Marsh **KSA **is seeking a highly motivated and experienced **Client Manager - Global Health and Benefits** with a strong background in Account Management to join our dynamic team. As a Supervisor II - Account Management, you will be responsible for training and overseeing the...

  • Aerostat Operator Ii

    1 week ago

    الرياض, Saudi Arabia Amentum Full time

    **Position is contingent based on approval and availability.** Aerostat Operators provide Operations and Sustainment (O&S) in various OCONUS site locations. **Essential Responsibilities**: - Aerostat Operators/User-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored...

  • Officer Ii

    2 weeks ago

    الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    The Officer II - Health, Safety, & Environment (AQC) at Six Flags Qiddiya City and Aquarabia will be responsible for overseeing and ensuring compliance with health, safety, and environmental regulations while fostering a culture of safety across the park. This position involves working closely with various teams to implement HSE policies and procedures...

  • Systems Engineer

    1 week ago

    الرياض, Saudi Arabia DataPatrol Full time

    Asa System Engineer at DataPatrol, you will play a pivotal role in our PreSales,PostSales, and support efforts. You will work closely with our sales andtechnical teams to understand client requirements, design DataPatrol solutions,and provide ongoing support to ensure customer satisfaction. This is atechnical role that requires a deep understanding of...

  • Senior Engineer, Reliability Ii

    4 days ago

    الرياض, Saudi Arabia Ma’aden Full time

    3. KEY ACCOUNTABILITIES Description - Evaluate and troubleshoot Electrical issues, performance problems to improve mean time repair (MTTR), mean time between failure (MTBF) and increase equipment availability. - Provide and conduct technical support for Electrical to enhance preventive maintenance strategies, checks, along with predictive maintenance...

  • IT Support Engineer

    1 day ago

    الرياض, Saudi Arabia Help AG Full time

    Help AG is looking for a talented and experienced IT Support Engineer who will be responsible for helping to maintain Help AG’s infrastructure and continuity of business operations for Help AG’s employees. This team member is a key player in ensuring the smooth running of Help AG’s IT endpoints and supporting its employees with their devices. This role...