Customer Success Manager

1 week ago

الرياض, Saudi Arabia FlyAkeed Full time

Join FlyAkeed, a leading travel solutions platform based in Riyadh, Saudi Arabia, as a **Customer Success Manager**. We transform the travel booking experience by helping businesses efficiently plan and manage their travel needs. As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and loyalty by building strong relationships with our clients and guiding them towards achieving their travel objectives with our services.

In this role, you will leverage your expertise in customer success strategies to engage with clients proactively, understand their individual needs, and ensure they are receiving maximum value from our offerings. If you are passionate about customer service, possess excellent communication skills, and enjoy working collaboratively across teams, we want to hear from you

**Key Responsibilities**:

- Serve as the main point of contact for clients throughout their journey with FlyAkeed, providing ongoing support and guidance.
- Develop a deep understanding of clients' business goals and travel needs to tailor solutions that drive success.
- Proactively assess client health and satisfaction, leading initiatives to enhance the customer experience.
- Conduct regular business reviews with clients to showcase value and discuss progress towards their objectives.
- Collaborate with sales, marketing, and product teams to enhance service offerings based on client feedback.
- Identify upsell and cross-sell opportunities to expand the use of FlyAkeed’s products within customer accounts.
- Gather and analyze client feedback to advocate for their needs and drive improvements in our services.

**Requirements**:

- Bachelor's degree in Business, Communication, or a related field.
- 3-5 years of experience in customer success, account management, or a related role within the tech or travel industry.
- Exceptional communication and interpersonal skills, with an ability to build rapport with clients.
- Demonstrated ability to manage multiple accounts simultaneously and align efforts to meet client goals.
- Proficiency with CRM tools and customer support platforms.
- Analytical mindset to assess data and derive actionable insights for the client’s success.
- Strong problem-solving skills and the ability to navigate challenging situations effectively.
- Passion for delivering an outstanding client experience and a commitment to facilitating client success.

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