Reservations Agent

**About us** A 5-star hotel near Jeddah business district "A vibrant 5-star hotel in Jeddah for business, dining and relaxation. Upscale business and leisure amenities await at the Crowne Plaza® Jeddah hotel, a half-hour drive from King Abdulaziz International Airport. Step into the hotel and glimpse a reflection of the city’s Bedouin past as the lobby’s Arabesque wooden arches harmonies with the coolness of the glass façade and floor. We are next to the diplomatic and financial district's steel and glass towers, and nearby, the city’s sculpture-lined Corniche curves alongside the glimmering Red Sea - perfect for an evening stroll. If you’re organizing a conference, our Crowne Meetings Manager is at your service to ensure a successful experience. Nine light-filled meeting spaces can be customized to your requirements, and our Business Center is open all day. It’s easy to stay connected with complimentary Wi-Fi. For an informal gathering, you can assemble on the comfy sofas in Mashrabia Café, our inviting lobby lounge. From the freshest seafood, the Red Sea offers, to prime steaks grilled to perfection, there’s a dining option to suit your needs. Work up an appetite with some laps of the outdoor pool, burn some calories in the modern Fitness Center or simply gather your thoughts in the sauna. Explore the souks and winding streets of the Old City, just a 10-minute drive, and watch the sunset behind King Fahad’s Fountain." **Your day to day** Key Responsibilities - Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques - Promote the Hotel’s (and IHG generally) products and services - Maintain a high level of product and service knowledge about all IHG Hotels in your region - Develop and maintain a regular pattern of sales calls - Prepare and execute action plans which increase reservation sales and associated business - Accept waitlist reservations - Process amendments to reservations such as extensions, early departures, etc - Manage “no show” reservations by investigating and recording of same - Record special billing arrangements for groups and conventions - Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval - Maintain knowledge of special rates/ offers/ promotions - Monitor reservation levels and inform Managers of current and future occupancy rates - Prepare reports as requested (eg to travel agents, business houses, etc) - Prepare reservation sales reports **What we need from you** - Demonstrate service attributes in accordance with industry expectations and company standards including: - Being attentive to Guests - Accurately and promptly fulfilling Guests requests - Anticipate Guests needs - Maintain a high level of knowledge which affects the Guest experience - Demonstrating a ‘service’ attitude - Taking appropriate action to resolve guest complaints - Appreciate the dynamic nature of the Hotel industry and extend this service attributes to all internal customers Health, Safety, and Security - Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, and Fire Life Safety - Familiarise yourself with emergency and evacuation procedures - Ensure all security incidents, accidents, and near misses are always logged in a timely manner and brought to the attention of the Line Manager General - Comply with the Company’s Corporate Code of Conduct - Familiarise yourself with the company values and model desired behaviors - Perform tasks as directed by the Manager in pursuit of the achievement of business goals Job Reference: EMEAA32857