Systems Backup Resident Engineer

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

**What you'll be doing**

**Key Responsibilities**:

- Design, configure, and manage enterprise backup systems, ensuring seamless data protection.
- Monitor and maintain backup infrastructure, resolving issues promptly.
- Develop backup policies, retention schedules, and disaster recovery procedures.
- Perform regular data integrity checks, restorations, and failure simulations to ensure system resilience.
- Collaborate with IT security teams to implement encryption and secure storage solutions.
- Troubleshoot backup failures, system errors, and storage bottlenecks.
- Ensure compliance with industry standards, legal regulations, and corporate policies for data protection.
- Document configurations, procedures, and recovery protocols for future reference.
- Train staff on backup best practices and recovery procedures.
- Interacts with client on site and remote to meet more complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
- Writes reports, completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
- May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
- Included in complex design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Engages vendors for priority escalations or bugs found during deployments.
- Performs any other related task as required.

**Required Qualifications**:

- Bachelor's degree in **Computer Science, Information Technology, or related field**.
- Experience with **enterprise backup solutions** such as Veeam, CommVault, Rubrik, or Veritas NetBackup.
- Knowledge of **cloud backup and disaster recovery** strategies (AWS, Azure, Google Cloud).
- Strong understanding of **storage technologies** (SAN, NAS, RAID configurations).
- Proficiency in **scripting languages** (PowerShell, Python, Bash) for automation.
- Familiarity with **virtualization environments** (VMware, Hyper-V).
- Excellent troubleshooting and analytical skills.
- Relevant proficiency in following Microsoft technologies - HPE, DELL, VMware, Veeam, CompTIA A+, Cisco UCS Servers, Brocade SAN Switches, Cisco MDS SAN switches, Nutanix, Veritas
- Comprehensive understanding and appreciation of technical design principles
- Advanced understanding and appreciation of technical design and business principles.
- Advanced project fundamental and administration ability.
- Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
- Advanced customer engagement skills.
- Advanced relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
- Advanced ability to coach, mentor and provide guidance to team members.
- Ability to take ownership as technical lead during project lifecycle.
- Advanced proficiency in Visio, LLD and As Build document design.
- Advanced ability to engage with Presales and Solution Architect on technical solution and ability to scope effort estimation.

**Preferred Qualifications**:

- Certifications such as **Certified Backup & Recovery Engineer (CBRE)**, **AWS Certified Solutions Architect**, or **Microsoft Certified: Azure Administrator Associate**.
- Experience in **cybersecurity and data encryption** for backup protection.
- Ability to work in **high-pressure environments** and respond to critical incidents effectively.
- Relevant certifications such as - HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage; Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail; VMware Certified VCP-DCV, vSAN, SRM; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery VMCA ; Veritas Netbackup Admin and implementation; Azure Fundamentals; Cisco UCS Servers; Cisco MDS and Brocade SAN Switches - Zoning; Nutanix HCI NCP.

**Required Experience**:

- 5+ years of experience.
- Advanced work experience in a technical implementation engineering.
- Experience engaging with clients