Support Specialist

3 days ago

Riyadh, Saudi Arabia Siemens Full time

GBS Hire to Retire Services is looking for an experienced Support Specialist who can manage and support our local services in Saudi Arabia for our customers. The position is based in Riyadh and only applicable for a Saudi national.

**Responsibilities**:

- Complete End to End process of GOSI (General Organization for Social Insurance), which includes but not limited to registration and deregistration of the employees in the GOSI portal, handling of pension deduction from the payroll and onward payment to the authorities, validating accuracy of the employee information on GOSI and company records, reconciliation of pension deduction between payroll and GOSI calculations in case of differences if any, updating salary information of all employees in the portal at the time of annual salary increase, physical visit to the different GOSI offices in case of disputes / clarification, etc.
- Managing corporate health insurance & Group life policies and support in processing addition /deletion of health insurance subscriptions, in close coordination with Delivery Center India.
- Managing health insurance renewal and ensure all documentation and information are submitted in timely manner to Insurance company / Broker.
- Support employees with medical insurance issues, clarification of the issues with broker / insurance company
- Onsite support for GBS H2R Delivery Center India which includes but not limited to printing and obtaining physical signatures on contracts, various employee letters, experience certificates of the leavers etc. All documents are required to be provided as hard copy to the individual on site as well as physical filing to the respective employee files.
- Updating the Mudad portal for salary files as well as contracts.
- Maintaining physical files of all employees as per their registered locations.
- Support customers for various labor inspections such as Ministry of Labor, GOSI, HRDF etc., by providing physical documents as required at the required location.
- Stay abreast with Saudi Labor Law and GOSI regulations. Advise on possible impact of changes to company HR policies.

Qualification & Requirements:

- Completed bachelor’s HR, BA or equivalent.
- At least 2 to 5 years proven experience in HR operation.
- Fluent in English and Arabic.
- Excellent commination and customer service skills.
- Excellent organizational and time management skills.

**Organization**: Smart Infrastructure
**Company**: Siemens Ltd.
**Experience Level**: Experienced Professional

**Job Type**: Full-time

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