Customer Support Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Telgani | Rent a car Full time

Company Description

Telgani is a pioneering car rental platform and rapidly expanding app that redefines the car rental experience. Our platform empowers users to effortlessly select and book their ideal vehicle while enjoying competitive rates and exceptional customer service. With Telgani, users experience the convenience of having their chosen car delivered directly to them. Having successfully closed investment rounds totaling over $10 million with strategic and valuable investors, Telgani is well-positioned for future growth.

Role Description

This is a full-time hybrid role for a Customer Support Specialist, located in Riyadh. The role involves providing exceptional customer support and ensuring customer satisfaction. Tasks include handling customer inquiries, resolving issues, providing technical support, and analyzing customer needs to improve service. Some remote work is acceptable.

Qualifications

  • Customer Support and Technical Support skills
  • Interpersonal Skills and Customer Satisfaction experience
  • Analytical Skills for problem-solving and improving customer service
  • Strong communication skills and the ability to work both independently and in a team
  • Proficiency with customer support software and tools
  • Experience in the rental or automotive industry is a plus
  • Bachelor

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