Current jobs related to Head of Guest Relations in Riyadh, Bws Ksa - Riyadh - Balich Wonder Studio s.r.l

  • SAP Bw Consultant

    5 days ago

    Riyadh, Saudi Arabia Müller`s Solutions Full time

    **About Müller's Solutions**: Müller's Solutions is a leading provider of SAP consulting services, specializing in helping businesses transform and optimize their SAP systems. We are dedicated to delivering innovative solutions that drive results for our clients. Our team of experts works collaboratively to ensure the success of every project. **Job...

  • Luxury Cafe Guest Relations Officer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Noir KSA Full time 54,000 - 60,000 per year

    *** CV with a photo is required when applying for this role. Please do not share AI enhanced photos. ***Job Title: Luxury Cafe Brand Ambassador / Guest Relations OfficerLocation: Laysen Valley, Umm Al Hamam, Riyadh, Saudi ArabiaStarting Salary: SAR 4,500 to SAR 5,000 plus FREE shared accommodation, transportation, 1 duty mealCompany Profile: Visit Job...

  • FEMALE Guest Relations Officer SAR 5,000

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Noir KSA Full time

    IMPORTANT READ: ONLY APPLICANTS WITH PHOTOS ON THEIR CV WILL BE SCREENED FOR INTERVIEWPosition: FEMALE Guest Relations Officer / Guest Experience ExecutiveSalary: SAR 4,500 to SAR 5,000 (based on knowledge and skills) PLUS free shared accommodation, to and from work transportation, and 1 duty mealLocation: Umm Al Hamam, Riyadh, Saudi ArabiaJob Description:...

  • Female Guest Relations Officer Sar 5,000

    5 days ago

    Riyadh, Saudi Arabia IHG Riyadh Full time

    **IMPORTANT READ: ONLY APPLICANTS WITH PHOTOS ON THEIR CV WILL BE SCREENED FOR INTERVIEW** Position**:FEMALE Guest Relations Officer / Guest Experience Executive** Salary**:SAR 4,500 to SAR 5,000 (based on knowledge and skills) PLUS free shared accommodation, to and from work transportation, and 1 duty meal** Location**:Umm Al Hamam, Riyadh, Saudi...

  • Head of Finance

    2 weeks ago

    Riyadh, Saudi Arabia Bank of Jordan Full time

    Develops and enforces KSA branch financial policies in line with SAMA regulations, local laws, and Head Office directives. - Supports strategic goals, prepares annual budgets and forecasts, ensuring alignment with SAMA budgeting guidelines and regulatory expectations. - Sets objectives, supervises staff, and evaluates performance to ensure accurate,...

  • Guest Relations Officer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cool Inc Full time 30,000 - 60,000 per year

    Company DescriptionCool Inc is a leading lifestyle company in Saudi Arabia, dedicated to shaping the future of cultural, creative, and leisure experiences. By curating exceptional brands in hospitality, dining, and travel, Cool Inc enriches the Kingdom's sophisticated lifestyle landscape. The company plays a significant role in supporting Saudi Arabia's...

  • Guest Relations Manager- Ic Durrat Al Riyadh

    5 days ago

    Riyadh, Saudi Arabia SPHC Full time

    About us The only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure,...

  • Guest Relations Manager

    2 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**25114215 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest...

  • Senior Buyer Guest Experience Procurement

    1 week ago

    Riyadh, Saudi Arabia Riyadh Air Full time

    About the Company: Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub a digitally native airline that will connect the kingdom to more than 100 destinations. About the Role: Are you a...

  • Guest Relation Supervisor

    2 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**25163040 **Job Category**Rooms & Guest Services Operations **Location**W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all guest check-ins, verifying guest identity, form of...

Head of Guest Relations in Riyadh, Bws Ksa

3 weeks ago

Riyadh, Saudi Arabia Balich Wonder Studio s.r.l Full time

**About BWS**

Balich Wonder Studio is an integrated entertainment Group that conceives, produces and delivers live experiences. We create visionary projects with long lasting value, from large scale Ceremonies to immersive shows, from events and brand experiences to destination experiences. We value emotions as the ultimate experience of everything we approach; we generate them through unique creativity and impeccable execution.

The Group is currently merging talents and skills of a multicultural team of more than 140 people coming from 20 countries and it operates through 4 divisions and two companies in Middle East: Ceremonies Division; Events and Brand Experiences Division; Destination Experiences Division; Immersive Shows Division; BWS-KSA, the branch in the Kingdom of Saudi Arabia and HQWS, the company based in Dubai, UAE, and serving the whole MEA Region creating and delivering events and activations.

From our headquarter in Milan, we seek wonder all around the world.

**The role**

Balich Wonder Studio is looking for a highly motivated and experienced
**excellent communication and interpersonal skills **, a
**strong attention to detail **, and the
**ability to work effectively in a fast-paced environment **.

The Head of Guest Relations oversees the entire department, i.e., guest relations and invitations, transportation, travel & hotel arrangements and hospitality. The Head of GR&H is ultimately responsible for the success of the operations of the department.

**Main responsibilities**:
- Hire, train and oversee the team of VIP Managers, Guest Liaisons, Hospitality, Transportation, Hotels & flights.

- Oversee the guest invitation letters and make sure all versions (Arabic & English) are uploaded on the internal database.

- Manage international guest lists and invitations process.

- Work closely with the accreditation department to ensure all invited guests are correctly registered in the system with accurate and complete details.

- Ensure the teams work closely with the industry.

- Oversee all accommodation bookings for all international guests invited.

- Allocate all guests to the hotels whilst constantly monitoring the Hotel block to ensure the requirements are met and that the hotel allocations are not exceeded.

- Oversee for all hotel bookings, making sure to avoid attrition penalties and meeting contractual obligations of the hotels.

- Work closely with the Guest Liaisons/Managers to ensure complete and accurate collection of information for all guest accommodation.

- Consistently update Managers and other departments on the availability of rooms across the properties.

- Liaise with all departments to confirm if there are any special requests or circumstances regarding guests.

- Manage attrition requirements including any release deadlines, room cancellation deadline and room availability.

- Maximize each room block and minimize the liability of the vis-a-vis penalties or charges.

- Ensure the hotel team maintains amicable relations with each hotel property, especially with the front desk and room reservations departments.

- Oversee the hotel team to ensure information is being updated in a correct and timely manner on the internal.

- Ensure the hotel team provides hotels with frequent and accurate rooming lists maintains a log of changes, cancellations and errors.

- Oversee the booking of all flights for all international guests.

- Accurately build and manage all flight blocks.

- Maximize flight block and minimize the liability to the vis-a-vis penalties and/or charges.

- Ensure the flight booking process is completed in a timely manner, whilst ensuring the right balance between convenience to the guest and cost to the project.

- Manage attrition requirements including any release deadlines, flight cancellations deadlines and availability on the Partner airline.

- Ensure the flight team maintains amicable relations with the partner airline.

- Maintain amicable relations with the partner airline and travel agent.

- Ensure the travel team provides the partner airline/agent with frequent and accurate flight lists, keeps reports of changes, cancellations and errors.

- Ensure the team informs the airline of any special flight requirements.

- Oversee the transportation by working with external vendors to ensure smooth operations.

- Conduct the reconciliation for the hotels, flights and transportation.

- Create and oversee all RFPs related the Guest & Hospitality Department.

- Oversee and work closely with the VIP Managers to integrate them into the Guest Relations plans and processes.

- Liaise and work with other teams to ensure the smooth operation.

- Maintain the privacy of the guests and the integrity of the project.

- Generate reports as and when needed.

- Attend and participate in departmental meetings and provide detailed reports when needed.

- Provide a post-project report with Feedback before the end of the contract.

- Complete job appraisals for the