Luxury Cafe Guest Relations Officer

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Noir KSA Full time 54,000 - 60,000 per year

*** CV with a photo is required when applying for this role. Please do not share AI enhanced photos. ***

Job Title: Luxury Cafe Brand Ambassador / Guest Relations Officer

Location: Laysen Valley, Umm Al Hamam, Riyadh, Saudi Arabia

Starting Salary: SAR 4,500 to SAR 5,000 plus FREE shared accommodation, transportation, 1 duty meal

Company Profile: Visit

Job Summary: The Luxury Cafe Brand Ambassador / Guest Relations Officer is the welcoming face and voice of our premium cafe brand in Riyadh. This role is crucial for creating an exceptional and memorable guest experience, ensuring service standards reflect the brand's luxury positioning, and cultivating a loyal customer base. The ideal candidate embodies sophistication, possesses impeccable communication skills, and is deeply familiar with high-end hospitality practices.

Key Responsibilities

Guest Experience Management:

  • Warmly welcome all guests upon arrival and manage the flow of seating, especially during peak hours.
  • Proactively engage with guests to ensure satisfaction, address any concerns with grace, and anticipate their needs.
  • Manage reservations and maintain accurate guest profiles to personalize future visits.

Brand Advocacy & Image:

  • Serve as the primary role model for the brand's luxury ethos, ensuring a polished and professional personal presentation at all times.
  • Maintain a thorough knowledge of the menu, coffee offerings, and brand history to effectively communicate the cafe's value proposition.
  • Actively promote special events, new menu items, and loyalty programs to guests.

Operational Support:

  • Liaise closely with the service and kitchen teams to ensure seamless delivery and timely service.
  • Handle all incoming calls, emails, and social media inquiries professionally.
  • Collect guest feedback and report insights to management for continuous service improvement.

Qualifications & Requirements

  • Experience: Proven experience (2+ years) in a guest-facing role within the luxury hospitality, fine dining, or premium retail sector.
  • Skills: Exceptional interpersonal and communication skills
  • Presentation: Impeccable professional appearance and demeanor, reflecting a high-end brand standard.
  • Location: Based in Riyadh, with knowledge of local luxury trends and cultural nuances.
  • Attributes: Highly organized, proactive, a natural problem-solver, and genuinely passionate about delivering world-class customer service.

Job Types: Full-time, Permanent

Pay: ﷼4, ﷼5,000.00 per month

Application Question(s):

  • IMPORTANT: CV WITH PHOTO IS REQUIRED WHEN APPLYING TO THIS ROLE AND PLEASE ANSWER ALL THE PRE-SCREENING QUESTIONS BELOW.
  • In which city and country are you currently located?
  • Which country passport do you have?
  • What is your age right now?
  • Do you speak and understand basic conversational Arabic? Yes or No?
  • Have you read and confirm the job description (and salary) that we mentioned for this role?
  • If you are selected or hired for this role, after how many days can you join our company?
  • What is your height?
  • What is your active WhatsApp number?

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