Calibration and Field Service Engineer

1 day ago


Qatif, Saudi Arabia Endress and Hauser Arabia LLC Full time

**Responsibilities**: For Field Service part: Travel to customer site to assist with commissioning, maintenance, repair, diagnosis and upgrade/update of instrumentation, it’s include also troubleshooting, start-up and maintenance contract work. - The objective is to minimize customer downtime and increase customer satisfaction of Endress+Hauser instrumentation and services in an efficient, safe, quality and cost-effective manner. Travel to customer’s site inside the country to perform in Roles include but not limited to: - professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.) - knowledge and use of support systems and processes to professionally manage, track, document and effectively close service calls - Provide accurate, professional documentation of service calls on site. - provide training to customer maintenance staff on maintenance, repair, commissioning of Endress+Hauser instrumentation - Professional interaction with customer and its representatives; "ownership" of issues and escalation when appropriate - Provide feedback to Sales team to report potential opportunity to sell E+H products/solution - Determine possible system faults prior to departing for on-site service calls, in order to determine test equipment and spare parts that may be required. - Root cause problem analysis & resolution on site using personal as well as internal expertise - Assist with training of less experienced field service technicians. - Assist the customer via telephone with product information and problem solving. - Site and/or factory acceptance test support. - Arranging and follow-up Demo’s & Trials at customer’s site. - Handling of repairs / returns. - Spares and spare parts requirements analysis and support customer and sales function - Bring continuously value added services to customer For Calibration Service part: Roles include but not limited to: - Calibration on-site or in laboratory of flow meter, temperature ,pressure and analyzer instruments - Preparation for calibration activity (request type, tools & equipment needed, documentation, SOP's/Work Instructions, etc.) - Identify and utilize appropriate calibration systems & procedures (SOP's, Work Instructions) - identify out-of-tolerance conditions & measurement errors and perform corrective actions to address identified measurement problems - Collect, compile, measure, summarize and record data gathered during calibrations; prepare calibration reports & certificates according to standard ISO 9001 and 17025 - maintain calibration tools and equipment in perfect working condition. - Travel around 75% within the kingdom according to the need. **Qualification**: Bachelor of Engineering in Instrumentation or Electronics or equivalent or Industrial Engineering or Technology of Science in Electronics and Instrumentation. **Experience**: - 3 to 5 years experience in calibration service and commissioning of instrumentation (flow meters pressure and temperature level and liquid analysis) - Strong knowledge on calibration and metrology (measurement principle, Methodology) - Field Communication experience (HART, Profibus, FF, Modbus ) **Advantageous**: - Knowledge in customer support and after sales services - Experience with Lotus Notes and Microsoft Office Environment and SAP is a plus - Fluent in English, Arabic knowledge is an added advantage



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