Hostess / Host / Receptionist
1 week ago
**About Us**
Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.
Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.
We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.
**About Kimpton Riyadh**
Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.
A (Hostess, Host, or Receptionist) plays a crucial role in creating a welcoming and memorable experience for guests. Here are the typical day-to-day activities for this position:
**Day-to-Day Activities of a Hostess / Host / Receptionist**
- **Greeting Guests**:
- Warmly welcoming guests as they arrive at the hotel.
- Providing a friendly and inviting atmosphere to ensure guests feel valued and comfortable
- **Managing Reservations**:
- Handling reservations, including making, modifying, and cancelling bookings.
- Ensuring accurate recording and timely communication with relevant departments
- **Seating Arrangements**:
- Organizing and optimizing seating arrangements to accommodate reservations and walk-in guests.
- Considering factors such as server sections, table turnover, and special requests
- **Waitlist Management**:
- Maintaining a waitlist during peak hours and keeping guests informed about estimated wait times.
- Providing alternatives or recommendations to enhance the guest experience
- **Communication Hub**:
- Acting as a communication hub between guests, servers, and kitchen staff to ensure efficient service.
- Relaying special requests, allergies, or other pertinent information to the appropriate personnel
- **Menu Familiarity**:
- Being knowledgeable about the menu, including daily specials, ingredients, and preparation methods.
- Assisting guests with menu choices and making recommendations when requested
- **Upselling and Promotion**:
- Promoting special offerings, promotions, and upsell items to enhance the overall dining experience and increase revenue.
- Encouraging guests to explore new menu options
- **Maintaining Cleanliness**:
- Monitoring and maintaining cleanliness in the waiting area, ensuring a tidy and welcoming environment.
- Coordinating with cleaning staff to promptly clean and reset tables
- **Problem Resolution**:
- Addressing and resolving guest concerns or issues promptly and professionally.
- Collaborating with management to escalate complex situations when necessary
- **Cash Handling**:
- Handling cash transactions, processing payments accurately, and providing guests with receipts.
- Reconciling cash at the end of the shift and reporting any discrepancies
- **Shift Coordination**:
- Coordinating with other hosts and hostesses to manage transitions between shifts smoothly.
- Providing comprehensive shift handovers to ensure continuity of service
- **Customer Relationship Building**:
- Building positive relationships with regular guests, acknowledging them by name, and making them feel valued.
- Soliciting feedback and suggestions to continually improve the guest experience
**Skills and Qualities Needed**
- **Strong Communication Skills**:
- Ability to communicate clearly and effectively with guests, staff, and other departments
- **Interpersonal Skills**:
- Building rapport and maintaining relationships with guests and colleagues
- **Problem-Solving Skills
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