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Customer Services Engineer

2 weeks ago

الرياض, Saudi Arabia Barco Full time

**Date**:Jan 21, 2025

**Location**: Riyadh, SA Dubai

**Company**:Barco

**Key responsibilities**
- Provide technical on-site support to Barco’s Entertainment, High End Residential and Cinema Customers in the MEA area and abroad.
- Repair and troubleshooting of Barco hard
- and software.
- Assist at sales demos in order to promote our Barco’s solutions.
- Give product training to partners and end-users
- Execute pro-active analysis visits, report and provide suggestions.
- Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
- Document actions and solutions, hours and expenses in a timely fashion.
- Follow training to update your technical, commercial and soft skills.
- Build a relationship with the Customers and detect Service sales opportunities.

**Requirements**:

- 3 years of experience in a technical customer (Service/Sales) environment, preferrable in visualization/entertainment industry
- Good knowledge of hardware, software and networking technologies.
- Communicates fluently in English. Knowledge of any additional language is an asset.
- Excellent communication skills, both verbally and in writing.
- Is service
- and client-oriented.
- Experience with Barco’s products and Salesforce is a plus.