Customer Service Representative

5 days ago


الرياض, Saudi Arabia Rgheeb Full time

**Responsibilities**:

- Resolve customer issues or complaints effectively and efficiently, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Provide feedback and insights to the management team to help improve service quality.
- Stay informed about product features, promotions, and policies to provide accurate information.
- Collaborate with team members to develop best practices and enhance overall service delivery.
- Assist in training new team members as needed.

**Requirements**:

- Previous experience in customer service or a related field is preferred.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and collaboratively in a team-oriented environment.
- Proficient in using computer systems and customer management software.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- High school diploma or equivalent; higher education or relevant certifications are a plus.



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