Country Operation Manager

10 hours ago


Hofuf, Saudi Arabia Ignite Selection Full time

We are currently looking for a Country Operations Manager for my client based in KSA who are a well reputed manufacturing business with offices across GCC
- MUST be well versed in handling Technical, Operations and commercial part of the business
- MUST have at least 10 to 15 years experience working in manufacturing of industrial machinery, Mechanical components, turbines i.e., wind, steam or gas
- MUST have Engineering background

DIRECT REPORTS:
Area Manager / Product Manager / Sales Manager/Operation Manager/Aftersales Manager / Parts Manager

MAIN DUTIES AND RESPONSIBILITIES

Develops and implements strategic sales plans & forecasts to achieve business goals for products and services

Develops and manages sales/marketing operating budgets

Achieves satisfactory profit ratio & market share in relation to preset standards, industry as well as economic trends

Prepare and responsible for Sales, After Sales and Product Support P&L Budgets, including preparation, monitoring & controlling, and reporting to Operations Director

Analyzes market trends and business results

Negotiating with suppliers in order to meet the targets in line with business plan

Implements national sales programs by developing field sales action plans

Recommends pricing strategies based on supply and demand, changing trends and economic indicators

Supervises of heads of Sales, After Sales and Product Support Business Units

Analyze and communicate rolling forecast for complete year and reviewing later if required any changes & submitting to the Dealer

Prepare monthly performance report to Managing Director and Operations Director

Responsible for marketing and sales campaigns for product or services in the portfolio

Conducts periodic business review with regional managers

Annual sales meeting to discuss the sales target of each branch and also to resolve if any problem faced by them

Approval of sales orders & assuring the right price has been maintained

Plans & oversees sales promotion activities including print, online, electronic media, and direct mail with authority to approve of any sales related material

Review and plan with Training department workshops to build product & technical knowledge of salesman to achieve their target

Maintain a healthy work environment

Monitors competitor performance, sales and marketing activities

Establishes and maintains relationships with industry influencers and key strategic partners

To develop as well as improve policies and processes in order to improve operations delivery, quality and efficiency

Be actively involved in recruiting direct reports and skip-level personnel

Responsible for Manpower & Capacity planning

Working with Training department to develop, execute and monitor staff training and development

Put in place a full succession plan for all staff and managers

Drive the organization to achieve service levels and customer satisfaction scores

To be responsible for maintenance and security of the service premises

Analyzing general trends in customer complaints

Ensure compliance with company’s Health & Safety Procedures

Complies and maintains the procedures associated with Service

SOPs, ISO and Quality Management System (QMS)
- To perform other tasks as reasonably requested by the Operations Director.

Essential:
Bachelors’ Degree in Engineering


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