Senior Comprehensive Service Quality Specialist

2 weeks ago


الرياض, Saudi Arabia CCDS Full time

CCDS is a trusted leader in providing comprehensive cybersecurity solutions tailored to meet the unique needs of businesses. We are currently seeking a highly skilled and motivated Senior Saudi Comprehensive Service Quality Specialist to join our team. As a Senior Saudi Comprehensive Service Quality Specialist at CCDS, you will play a critical role in ensuring the delivery of high-quality services and customer satisfaction.

In this role, you will be responsible for monitoring and evaluating service quality, identifying areas for improvement, and implementing strategies to enhance the overall service delivery process. You will work closely with cross-functional teams and stakeholders to define service quality standards, metrics, and best practices to ensure that CCDS continues to provide exceptional services to our clients.

If you are a detail-oriented professional with a strong background in service quality management and a passion for delivering outstanding customer experiences, this is an excellent opportunity to contribute to the success of CCDS and make a significant impact in the cybersecurity industry.

**Responsibilities**:

- Develop and implement service quality strategies, policies, and procedures
- Monitor and evaluate service quality across all customer touchpoints
- Identify areas for improvement and develop action plans to enhance service delivery
- Collaborate with cross-functional teams to ensure adherence to service quality standards and best practices
- Implement customer feedback mechanisms and analyze customer satisfaction data
- Provide guidance and support to teams in addressing service quality issues and customer complaints
- Stay up-to-date with industry trends and best practices in service quality management
- Work closely with stakeholders to define service quality metrics and KPIs

**Requirements**:

- Saudi Nationality is required
- Bachelor's degree in Business Administration, Quality Management, or a related field
- Minimum of 5 years of experience in service quality management roles
- Strong knowledge of service quality frameworks and best practices
- Experience in implementing service quality improvement initiatives
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
- Customer-centric mindset and a passion for delivering exceptional service experiences
- Relevant certifications in service quality management are highly recommended

**Benefits**
- Paid Time Off
- Performance Bonus
- Private Family Medical Insurance
- Training & Development plan
- 30 calendar day annual vacation



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