Technical Support Specialist

2 weeks ago


الرياض, Saudi Arabia Accounts Quality For Financial Consulting Full time

**Summary**: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves responding to and resolving technical inquiries, troubleshooting hardware and software issues, and escalating more complex problems to higher-level support staff.

**Key Responsibilities**:
2. **Troubleshooting**: - Identify and troubleshoot issues with desktops, laptops, printers, and mobile devices. - Perform basic network troubleshooting, including connectivity issues and printer problems. - Escalate unresolved issues to Level 2 support or other relevant departments.

3. **Documentation and Reporting**: - Maintain accurate records of support requests and resolutions in the helpdesk system. - Create and update technical documentation and user guides. - Provide regular reports on common issues and resolutions to the IT Support Manager.

4. **Customer Service**: - Communicate effectively with end-users to understand their technical issues and provide timely solutions. - Maintain a high level of customer satisfaction by providing professional and courteous service. - Follow up with users to ensure issues are fully resolved.

5. **System Maintenance**: - Assist in the setup and deployment of new hardware and software. - Perform routine maintenance tasks, such as software updates and virus scans. - Monitor system performance and report any potential issues to senior staff.

Qualifications:
Education:

- A diploma or a bachelor's degree in information technology.

**Experience**: - Previous experience in a technical support or customer service role is a plus.
- **Soft Skills**: - Strong problem-solving skills and attention to detail. - Excellent verbal and written communication skills. - Ability to work independently and as part of a team. - Good organizational skills and the ability to prioritize tasks effectively.

**Work Environment**: - This role may require occasional evening or weekend work to support maintenance activities or emergency issues. - The position involves regular use of standard office equipment, such as computers, phones, and printers.

**Job Types**: Full-time, New grad

Application Question(s):

- Do you have a car ?

**Language**:

- Arabic (required)

License/Certification:

- Saudi Driving License (required)

**Location**:

- Riyadh (preferred)

Willingness to travel:

- 75% (required)



  • الرياض, Saudi Arabia CCDS Full time

    CCDS is a leading information technology and services company that provides end-to-end info-tech and next-gen cybersecurity services and solutions to enterprises. We are currently seeking a Saudi Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in providing technical assistance and support to our...


  • الرياض, Saudi Arabia AlWatania Information Systems Full time

    AlWatania Information Systems is committed to delivering exceptional technology solutions and services that empower our clients to excel. We are seeking a dedicated Technical Support Specialist to join our support team. In this role, you will be the first point of contact for clients seeking technical assistance and support for our products and services....


  • الرياض, Saudi Arabia Accounts Quality For Financial Consulting Full time

    **Summary**: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves responding to and resolving technical inquiries, troubleshooting hardware and software issues, and escalating more complex problems to higher-level support staff. **Key Responsibilities**: 2. **Troubleshooting**: - Identify...


  • الرياض, Saudi Arabia Baker Hughes Full time

    **Technical Support Specialist - Real Time Systems**: **Do you like working in collaborative teams and solving technical problems?**: **Do you enjoy technical challenges?**: **Be part of a successful team** Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide...


  • الرياض, Saudi Arabia CCDS Full time

    CCDS is a leading provider of information technology and services, specializing in delivering innovative IT solutions and next-gen cybersecurity services. We are currently looking for a dedicated Saudi IT Support Specialist to join our dynamic team. This role will be crucial in providing technical support and guidance to our clients, ensuring they receive...


  • الرياض, Saudi Arabia Greenberg Traurig Full time

    Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Riyadh office. We offer competitive compensation and an excellent benefits package. **Position Summary** The Technical Support Specialist provides support for attorneys and professional...

  • IT Support Specialist

    2 weeks ago


    الرياض, Saudi Arabia Independent Food Company Full time

    **Key Responsibilities**: - **Technical Support**: Provide first and second-level support for hardware, software, and network issues, including POS systems and Windows installations. - **System Maintenance**: Monitor the performance of IT systems, install software updates, perform regular backups, and ensure system security. - **Network & Server Support**:...


  • الرياض, Saudi Arabia Alkaffary Group Full time

    **Responsibilities**: - Provide technical support and troubleshooting for Retail Pro system users, addressing any software-related issues promptly and effectively. - Collaborate with end-users to understand their needs and provide guidance on how to best utilize the Retail Pro system. - Conduct system analysis, configuration, and customization to meet...


  • الرياض, Saudi Arabia FAMA Technologies Full time

    **Responsibilities**: - Diagnose and troubleshoot hardware and software issues. - Provide remote support for users. - Document issues and resolutions in the ticketing system. - Assist with setting up and configuring new systems. - Provide advanced technical support for software, hardware, and network issues. - Manage user accounts and permissions. - Monitor...


  • الرياض, Saudi Arabia FAMA Technologies Full time

    **Responsibilities**: - Diagnose and troubleshoot hardware and software issues. - Provide remote support for users. - Document issues and resolutions in the ticketing system. - Assist with setting up and configuring new systems. - Provide advanced technical support for software, hardware, and network issues. - Manage user accounts and permissions. - Monitor...


  • الرياض, Saudi Arabia Nice One Full time

    **IT Support Specialist** **Key Responsibilities** **Device Management**: - Distribute laptops and IT devices to employees. - Track the custody of IT devices and ensure their secure return during offboarding. - Maintain and update inventory records for IT assets. **Access Management**: - Create, update, and revoke access to company systems and tools as...


  • الرياض, Saudi Arabia Makers Learning School Full time

    To assist the Computer Teacher/Media and Tech Specialist in the implementation of the Computing Studies curriculum and any other relevant jobs. - To oversee the preparation of classrooms with the needed materials and supplies. - To work in accordance with the Conscious Discipline Standards observed by MLS. - To teach and coordinate with the staff, in a...


  • الرياض, Saudi Arabia ABB Full time

    **Sales Support Specialist, Dammam**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...


  • الرياض, Saudi Arabia HITACHI ENERGY LTD Full time

    **Description** You as a Customers Technical Support Manager will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. Leading customer technical support activities during tendering, execution and after sales during warranty in full coordination with the internal stakeholders (e.g. operation sales manager, supplying units, tendering manger,...


  • الرياض, Saudi Arabia Vertiv Full time

    **Main activities** ACCOUNTABILITIES - Manage the technical support process for thermal management products to ensure high-quality service delivery. - Identify and resolve customer issues related to thermal products, providing timely and effective solutions. RESPONSIBILITIES AND DUTIES **Technical Support**:Serve as the primary point of contact for...


  • الرياض, Saudi Arabia Informa Global Support Full time

    **Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • الرياض, Saudi Arabia Codification Full time

    **Role**: Technical Support Engineer - Technical Operations (Platform & Applications) **Location**: Abu Dhabi, UAE **Duration**: Yearly Extendable **Job Summary**: **Responsibilities**: - Assist with routine maintenance tasks, such as updates, patches, and backups. - Maintain documentation of systems, procedures, and incident reports. - Support internal...


  • الرياض, Saudi Arabia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT...


  • الرياض, Saudi Arabia CCDS Full time

    CCDS is at the forefront of providing innovative information technology and cybersecurity solutions to enterprises. We are currently looking for a Technical Saudi Project Management Office (PMO) Specialist to join our dynamic team. This role is crucial in supporting the effective management and governance of our projects across the organization. As a...


  • الرياض, Saudi Arabia CCDS Full time

    CCDS is a leading provider of comprehensive information technology and cybersecurity solutions. We are currently seeking a highly skilled and experienced Senior Saudi Technical Project Management Specialist to join our team. As a Senior Saudi Technical Project Management Specialist at CCDS, you will be responsible for overseeing and managing complex...