Officer - Customer Service

6 hours ago

Hofuf, Saudi Arabia Almosafer Full time

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally. Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.

**Responsibilities**:

- Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
- Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
- Collect payments whether in cash or credit.
- Issuance of receipts, refunds, and change of vehicle class.
- Greet customers when entering or leaving the store.

**Requirements**:

- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- High school diploma.
- Work experience as a Retail Cashier or in a similar role in sales.
- Basic PC knowledge.
- Familiarities with electronic equipment, like a cash register and POS.
- Strong communication and time management skills.
- Customer satisfaction-oriented.
- Registered in Taqat system.

**Benefits**
- Private Health Insurance
- Paid Time Off
- Training & Development
- Performance Bonus

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