Customer Service Specialist

2 weeks ago

Hofuf, Saudi Arabia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 79036
Time Type: Full Time

**Position: Customer Service Specialist.**

**Overview of the Position**
- To coordinate Operations and Customer Service tasks for respective accounts in line with Organization objectives, Customer KPI’s and targets.

**Key Tasks**
- Liaise with DSV Origin /CT on all vendor / Supplier requirements.
- Ensures continual improvement in data quality levels on systems.
- Updates all special data fields in CW1 as per client reporting requirements.
- Handover (Monitor) of all commercial shipping documents for Import shipments to Customs clearance desk,
- Following up with Customs clearance desk for all special cargo permits,
- Handling cargo claims in case of discrepancy or damage observation and ensure the incident is registered on DSV portal,
- Timely and accurate update of operational discrepancies,
- Ensure Billing per global KPIs,
- Update CW1 with all events details, upload all PODs to CW1 ,
- Deal with overseas offices for freight movements and update to the local client,
- Follow up with customs clearance team for on time clearance,
- Deal with transportation team and outsource transporters,
- Daily booking of vendor invoice through Webcost,
- Follows up on cargo tracking & tracing with ground handling agent, carriers, PA Control Tower offices
- Immediate notification to direct supervisor and/or Manager in case of any discrepancies.
- Follow up (Monitor for error and missing documents to resolve) origin offices for missing documents, updates and service shortfalls.
- Claim daily shipments on CW1 and review BLs upon departure from origin,
- All relevant conformity certificates and permits to be communicated before shipment leave origin
- Update origin offices on trade compliance changes
- Understands and ensures adherence to DSV Quality Policies, Standards and Guidelines and ensures compliance to processes and procedures set in DSV shared point.
- Ensures strict adherence to DSV Code of Conduct.
- Ensure maximizing Auto rating billing,
- Any other Tasks assigned by immediate Manager.

**Skills**
- Leadership and team management skills.
- Logical reasoning, attention to detail & quality.
- Strong / proactive communication skills
- Analytical skills.
- Organization and planning skills.
- Import and Export procedures, policies and best practices.

**DSV - Global Transport and Logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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