Service Controller
2 weeks ago
Rentokil Initial Plc is a FTSE 50 global leader in support services, operating in c.80 countries and employing around 40,000 people.Voted a Management Times top 25 most admired company, we’re a business services company known for protecting people and enhancing lives worldwide.
- Ensure, via service technicians, that our contractual SLA’s to our clients are being met
- Ensure client requests for information are routed to the relevant member of staff to deal with them as
They are received
- Dealing with incoming service related enquiries
- Update daily KPI figures on the shared drive
- Ensure iCABS is up to date with the correct customer information and specification
- Provide information and post forms to the field teams as and when requested
- Ensure all service visits by technicians are allocated correctly
- Ensure, via service technicians, that our contractual obligations to our clients are met
- Enter rejected visits from PDA sync and work list
- Check service technicians work lists and activity
- Processing on any sales paperwork jobs, service additions/deletions onto the system.
- Re-allocation of service areas to cover absence and holidays
- Send out renewal notices to customers in advance of expiry dates
- Provide information and post forms to the field teams as and when requested
- General admin,clerical and filing duties
- Other Ad hoc duties as and when required to support the Branch/Service Manager & Team Leaders
**Requirements**:
- Must have a Diploma.
- Experience 0 to 1 year.
- English language is a must.
- Good computer, communication, planning, and administration skills.
**Benefits**:
Competitive Salary and attractive bonus scheme
Working for an International brand
In house training provided
Internal growth and promotion
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